Jameson Moose
Sherman Oaks,CA
Summary
Seasoned Operations Manager and talented leader with over 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity and bringing a solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with a strategic approach.
Overview
15
15
years of professional experience
Work History
Operations Manager/HR Manager
Fonco Studios
08.2021 - 01.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
Operations/Logistics Manager (Warehouse)
Anovos Productions
04.2018 - 11.2018
- Streamlined logistics processes by implementing efficient inventory management systems.
- Reduced warehouse storage costs with effective space utilization strategies.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
QA Analyst II
Electronic Arts (EA)
09.2016 - 09.2017
- Improved software quality by executing thorough test plans and identifying defects before release.
- Enhanced product performance by conducting comprehensive regression testing on new updates.
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
- Mitigated risk in software releases by consistently detecting critical defects during the testing phase.
Community Manager, Customer Support Representative, eCommerce Admin
PDP
05.2014 - 08.2016
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Streamlined support processes for improved efficiency and faster response times to customer concerns.
- Reduced customer complaints by providing consistent and high-quality support services.
- Analyzed support metrics, identifying areas for improvement in both individual performance and team-wide operations.
Order Fulfillment Manager
Chan Luu, LLC
05.2008 - 05.2010
- Streamlined order fulfillment processes by implementing efficient inventory management systems.
- Managed a team of warehouse employees to ensure timely and accurate order fulfillment.
- Coordinated cross-departmental communication for more efficient order processing and fulfillment.
Education
BA, Apparel and Textiles -
Washington State University
01.2007
Music Teacher Education -
Bellevue College
01.2004
Skills
- Business Planning
- P&L Management
- Inventory Management
- Data Analysis
- Performance Monitoring
- Logistics Oversight
Timeline
Operations Manager/HR Manager
Fonco Studios
08.2021 - 01.2023
Operations/Logistics Manager (Warehouse)
Anovos Productions
04.2018 - 11.2018
QA Analyst II
Electronic Arts (EA)
09.2016 - 09.2017
Community Manager, Customer Support Representative, eCommerce Admin
PDP
05.2014 - 08.2016
Order Fulfillment Manager
Chan Luu, LLC
05.2008 - 05.2010
BA, Apparel and Textiles -
Washington State University
Music Teacher Education -
Bellevue College
Similar Profiles
Ryan P. HenryRyan P. Henry
PROP FABRICATOR at FONCO CREATIVE SERVICESPROP FABRICATOR at FONCO CREATIVE SERVICES
Rebekah PellotRebekah Pellot
Parking Production at CBS Studios , NBC Studios and Warner Brothers StudiosParking Production at CBS Studios , NBC Studios and Warner Brothers Studios
Mark ScrivenMark Scriven
Owner/Operator at AJ Studios, LLC DBA Board & Brush Creative StudiosOwner/Operator at AJ Studios, LLC DBA Board & Brush Creative Studios
Lisa MontanoLisa Montano
Senior Caseworker at Office of Congressman Brad ShermanSenior Caseworker at Office of Congressman Brad Sherman
Katherine KellKatherine Kell
Interviewer and Production Worker at The PlayLAInterviewer and Production Worker at The PlayLA