James P McAvoy
Burton,MI
Summary
Proactive Auto Sales Consultant with extensive experience in driving team revenue and delivering top sales numbers. Skilled in test drive facilitation, consultative sales techniques, and effective negotiation to close deals. Strong focus on customer satisfaction, inventory management, and developing repeat business and referrals.
Overview
28
28
years of professional experience
Work History
Auto Sales Consultant
Joels Carz
07.2023 - Current
- Drove team revenue totals by bringing in top sales numbers.
- Organized test drives for interested customers, providing an opportunity for hands-on evaluation of vehicles.
- Demonstrated flexibility in adapting to changing customer needs and preferences, ensuring a tailored sales approach for each individual.
- Accompanied customers and demonstrated performance features on test drives.
- Reduced time spent on administrative tasks through efficient use of office tools like email management software or appointment scheduling applications.
- Streamlined sales processes by maintaining accurate records of customer interactions, transactions, and follow-up activities in CRM systems.
- Demonstrated car technology options and available amenities and upgrades for each model.
Automotive Sales Consultant
Feldman Automotive
02.2022 - 03.2023
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Collaborated with management to develop sales strategies and achieve monthly targets.
- Increased dealership revenue through effective negotiation and closing techniques.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Answered telephone and email inquiries from potential customers.
Automotive Sales and Inventory Management
Milosch Palace Chrysler Jeep
04.2004 - 02.2022
- Reduced stock discrepancies by closely monitoring inventory movement and promptly addressing any discrepancies.
- Optimized inventory levels by implementing effective tracking systems and regularly conducting physical counts.
- Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
- Facilitated smooth transitions during mergers or acquisitions by managing integration efforts related to inventory control processes and systems.
- Modernized outdated inventory management systems through implementation of advanced software technologies that enhanced overall process efficiency.
Sales Consultant
Rochester Hills Chrysler Jeep Dodge Ram
03.1997 - 03.2004
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
BBA - Marketing Management
University of Michigan, Flint
Flint, MI12-1988
Skills
- Test drive facilitation
- Strong negotiation skills
- Digital marketing proficiency
- Sales strategy development
- Follow-up strategies
- Deal structuring
- Trade-in assessment
- Negotiations strength
- Competitive
- Vehicle preparation
- Test drives
- Pre-owned vehicles
- Purchasing
- Upselling strategies
- Consultative techniques
- Sales closing
- Leasing options
- Brand loyalty
- Warranty requirements
- Lead pipeline development
- Negotiation and sales strategy
- Reliability
- Multitasking
- Problem-solving abilities
- Negotiation strengths
- Professionalism
- Time management abilities
- Customer Retention
- Sales Training
- Sales expertise
Timeline
Auto Sales Consultant
Joels Carz
07.2023 - Current
Automotive Sales Consultant
Feldman Automotive
02.2022 - 03.2023
Automotive Sales and Inventory Management
Milosch Palace Chrysler Jeep
04.2004 - 02.2022
Sales Consultant
Rochester Hills Chrysler Jeep Dodge Ram
03.1997 - 03.2004
BBA - Marketing Management
University of Michigan, Flint
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