James "Payden" Michael

• Coordinated patient scheduling and managed appointment logistics for healthcare services.
• Facilitated communication between departments to enhance service and collaboration.
• Maintained accurate records of program activities and participant information for compliance.
• Supported data collection efforts to evaluate program effectiveness and improve services.
• Implemented feedback mechanisms to gather insights from patients and staff stakeholders.
• Collaborated with external partners to strengthen community health programs and initiatives.
• Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
• Provided guidance and support to program participants in navigating resources, services, and opportunities.
• Served as a liaison between external organizations.
• Identified areas where improvements can be made in order to increase efficiency or effectiveness.
• Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
• Explained program offerings and requirements to participants and answered related questions.
• Maintained up-to-date records related to program activities.
• Facilitated communication between team members by organizing regular meetings and conference calls.
• Assisted in the creation and revision of program policies and procedures to ensure compliance.
• Adapted programs in response to participant feedback and changing needs.
• Maintained positive working relationship with fellow staff and management.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

• Supported clients in developing personalized recovery plans.
• Facilitated group sessions to encourage peer support and engagement.
• Assisted clients with accessing community resources and services.
• Monitored client progress and provided regular feedback during sessions.
• Developed educational materials on coping strategies and life skills.
• Maintained accurate records of client interactions and progress reports.
• Supported clients through challenging times by offering emotional guidance and unconditional acceptance.
• Facilitated educational workshops on topics such as mental health, addiction, self-care practices, and mindfulness.
• Maintained accurate records of client progress and activities in accordance with organizational standards.
• Engaged in outreach efforts within the local community to raise awareness about addiction issues and available resources.
• Attended weekly staff meetings to discuss current cases and collaborate on new ideas and initiatives.
• Actively listened to clients during individual sessions to provide an understanding environment for processing feelings and experiences.
• Conducted individual and group counseling sessions to help clients develop coping skills, personal insight, and relapse prevention strategies.
• Connected clients with appropriate aftercare services such as sober living homes or outpatient programs.
• Put together list of applicable resources and helped secure necessary referrals.
• Encouraged clients to participate in 12-step programs or other forms of mutual aid groups.
• Participated in continuing education opportunities related to substance use disorders or mental health conditions.

Promoted to Senior PRSS in 2022, managing operations of sober living home until early 2023.
Transitioned to Outpatient Services, collaborating with management on team case loads.
Monitored and submitted insurance units for outpatient services.
Trained new staff to enhance team capabilities.
Facilitated supportive counseling groups for outpatient and residential treatment programs.
Managed an individual caseload while ensuring quality care delivery.

Partnered with medical director and addictions specialist to advance OBMAT initiatives in late 2024.
Shifted focus of caseload to serve OBMAT population effectively.
Earned certification as general medical scribe to aid in clinical responsibilities.
Provided assistance with record-keeping, prescription management, and appointment scheduling.
Streamlined daily operations within both organization and partner organizations.

• Taught life skills, which included completing chores and cooking meals, offering positive reinforcement.
• Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
• Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
• Coordinated with community-based treatment providers to meet needs of residents.
• Collaborated with team members to identify and accomplish agency objectives.
• Assessed each resident's psychosocial needs.

• Developed and deepened relationships with residents and fellow staff.
• Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
• Led meetings every week to receive resident concerns and educate on changes to policies and procedures.
• Helped residents living with mental illness and drug addiction to meet personal needs
• Interfaced with residents to address and resolve complaints or grievances.
• Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors and medicine cabinets.
• Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
• Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
• Demonstrated self-reliance by meeting and exceeding workflow needs.

• Assisted Prep cook with meal prep for 200 daily meals, following strict sanitation and food handling guidelines
• Served specific meals to patients with special dietary needs.
• Used automatic dishwasher to wash plates, cups, utensils, serving tools and cooking equipment.
• Helped patients with special needs eat meals with kindness and patience.
• Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
• Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.

• Maintained consistent quality and high accuracy when preparing identical dishes every day.
• Set up and performed initial prep work for food items such as soups, sauces and salads.
• Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
• Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
• Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
• Enforced proper sanitation practices to prevent spoiling or contamination of foods.
• Interacted effectively with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
• Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
• Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
• Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
• Collaborated with Manager to maintain timely food preparation goals.

• Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
• Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
• Fastened and adjusted jigs and stops on machine tables to facilitate positioning of materials.
• Lubricated parts and performed minor maintenance to improve machine function.
• Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
• Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
• Removed and replaced worn machine accessories to keep products within desired tolerances.
• Used templates and hand tools to adjust machinery including alignment of drills, dies, and cutters.
• Adjusted controls to change machine settings, reducing errors of finished products.
• Measured and inspected finished products for defects, and compared to work instructions for accuracy.

• Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
• Kept stations stocked and ready for use to maximize productivity.
• Maintained consistent quality and high accuracy when preparing identical dishes every day.
• Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
• Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
• Operated fryers and grills according to instructions to maintain safety and food quality.
• Assisted in preparation of menu items such as steaks, burgers and sandwiches.
• Interacted effectively with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
• Set up and performed initial prep work for food items such as soups, sauces and salads.
• Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
• Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
• Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
• Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.