James Smith
Vilas,NC
Summary
Dynamic professional with a proven track record of solving complex problems and delivering results. Excels at customer service and effective communication. Leveraged organizational skills and teamwork to drive sales, streamline operations, and enhance customer satisfaction. Notable achievements include receiving a 100% customer satisfaction rate and selling $5,000 worth of outdoor products.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Cashier/Customer Service
Appalachian Regional Healthcare System
05.2022 - Current
- Greets customers entering cafeteria and responds promptly to customer needs.
- Operates cash register for cash and credit card transactions with excellent accuracy levels.
- Maintains a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocks and organizes merchandise in front lanes.
Fulfillment Associate
Lowe's Home Improvement
08.2019 - 05.2022
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Retail Associate
Lowe's Home Improvement
04.2019 - 07.2019
- Provided excellent customer service for Inside Lawn and Garden, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Sold $5,000 worth of outdoor products (grills, furniture, and lawnmowers).
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
Freelance Writer
Self-Employed
02.2019 - 04.2021
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free email and landing page copy.
- Collaborated with editor to refine drafts, ensuring consistent tone and style across various platforms.
- Wrote grant proposals for nonprofit organization, consulting on grant research and effective donor outreach.
Produce Clerk
Lowes Foods
03.2017 - 04.2019
- Provided exceptional customer service to ensure customer satisfaction and retention, resulting in a 100% customer satisfaction rate.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
Education
High Ticket Sales
Closer Cartel
RemoteBusiness Development
Grant Cardone Sales Training University
RemoteBachelor of Arts - English
Appalachian State University
Boone, NC05.2003
Skills
- Sales
- Customer Service
- Communication
- Problem Solving
- Collaboration
- Research
- Critical Thinking
- Organization
- Teamwork
- Persuasion
Certification
- Sales Fundamentals Certification from Grant Cardone Sales Training University
- Digital Marketing Strategist Certification from DigitalMarketer.com
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