JAMES T. FRASER
Annapolis,MD
Overview
4
4
years of professional experience
Work History
Certified Trainer/ Catering Lead
Potbelly Sandwich Shop
06.2023 - Current
- Routinely trains new employees on front of house operations, company policies and procedures, and how to effectively communicate with customers
- Consistently steps up into the role of shift lead when staffing issues arise
- Builds, transports, sets up, and distributes multiple large catering orders on a weekly basis
- Received multiple positive reviews from customers for excellent service provided.
Shift Leader
Smoothie King
08.2020 - 01.2023
- Promoted to shift leader within the first two months of employment, and was frequently the highest-ranking employee on site
- Was responsible for coordinating opening and closing procedures, insuring the safe and proper preparation of ingredients for all store items
- Managed daily logistics and inventory of store product and supplies, as well as handled daily financial responsibilities
- Supervised and trained new employees on daily tasks, time management skills, and communicating in a team setting
- Cared for a variety of customer needs and frequently received praise for the amazing experience they had while in the store.
Printing and Documentation Associate
HighStarr Copy & Print Services
06.2021 - 05.2022
- Received training and operated advanced machinery such as precision cutting devices, laser measurement systems, and hydraulic drill presses
- Built and organized large quantities of multi-sectioned medical packets
- Scanned and electronically documented blueprints for multiple construction companies
- Assisted in the assembly and distribution of several local political campaign advertisements.
Education
The Gunston School
Centreville, MDSkills
- Hiring and Training
- Teamwork and Collaboration
- Strategic Planning
- Performance Management
- Managing Operations and Efficiency
Volunteer Experience
St. Martin's Lutheran Church Youth Group, Annapolis, MD, Member, 2015, Present, Helped lead youth group day-camp as a camp counselor during the summer of 2021. Counselor responsibilities included supervising campers in renovating the church's outdoor chapel., Assisted in hosting a Christmas event for immigrant families from Latin America. Event included serving dinner, providing the families with winter coats, and the parents with toys for them to give to their children., Participated in a group trip to Houston, Texas to help fix up a school in a low-income neighborhood. Work included landscaping, building basketball hoops, and general cleaning., Supported in making over a hundred meals for a homeless shelter and then delivered the meals to the shelter.
Timeline
Certified Trainer/ Catering Lead
Potbelly Sandwich Shop
06.2023 - Current
Printing and Documentation Associate
HighStarr Copy & Print Services
06.2021 - 05.2022
Shift Leader
Smoothie King
08.2020 - 01.2023
The Gunston School