Madelyn Krueger

Lead daily store operations and a team of associates to deliver exceptional customer experiences and consistently meet sales targets. Ensure customers are happy and taken care of by providing personalized service, handling in-person and high-volume phone inquiries, resolving complaints and returns, and following up to secure satisfaction and repeat business. Drive merchandising, inventory control, and loss-prevention initiatives to improve on-floor availability and profitability. Recruit, train, and coach staff on customer service best practices and phone etiquette while enforcing brand standards and optimizing labor to balance service and costs.

Supervised daily pool operations, enforcing safety protocols and ensuring compliance with health regulations. Performed life-guarding duties, monitored patrons, and administered emergency response and first aid when necessary. Trained, scheduled, and coached lifeguard staff; handled customer inquiries and incident reporting to maintain a positive guest experience. Coordinated routine maintenance and chemical testing to uphold cleanliness and safety standards.