James Thomas
Managment
Clifton,NJ
Summary
High-performing Store Manager familiar with managing range of personalities and skills to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Extremely high-drive for success.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Store Manager
Good Guy Vapes
Parsippany, New Jersey
06.2018 - 01.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of [Job Title]s.
- Bolstered sales volume by 20% in less than 1 year by implementing new sale tactics and initiating innovative employee training.
Sales Associate
Good Guy Vapes
Clifton, NJ
03.2017 - 06.2018
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Prepared cash deposits up to $4200 with zero discrepancies.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
Server
Blackjack Mulligans
Garfield , New Jersey
03.2016 - 05.2017
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Greeted and maintained relationships with regular customers.
Education
High School Diploma -
Clifton Highschool
Clifton, NJ 09.2011 - 06.2015
Skills
Team leadership and coaching
Maximizing profitability
Relationship building and management
Excellent customer service skills
Point of Sale systems
Stocking and replenishing
Verbal and written communication
Accomplishments
- Highest revenue in New Jersey
- "I'm the captain now" Presented to the GGV Manager for running the tightest ship.
Timeline
Store Manager
Good Guy Vapes
06.2018 - 01.2021
Sales Associate
Good Guy Vapes
03.2017 - 06.2018
Server
Blackjack Mulligans
03.2016 - 05.2017
High School Diploma -
Clifton Highschool
09.2011 - 06.2015