Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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James Thomas

Managment
Clifton,NJ

Summary

High-performing Store Manager familiar with managing range of personalities and skills to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Extremely high-drive for success.

Overview

4
4
years of post-secondary education
5
5
years of professional experience

Work History

Store Manager

Good Guy Vapes
Parsippany, New Jersey
06.2018 - 01.2021
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of [Job Title]s.
  • Bolstered sales volume by 20% in less than 1 year by implementing new sale tactics and initiating innovative employee training.

Sales Associate

Good Guy Vapes
Clifton, NJ
03.2017 - 06.2018
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Prepared cash deposits up to $4200 with zero discrepancies.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.

Server

Blackjack Mulligans
Garfield , New Jersey
03.2016 - 05.2017
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Greeted and maintained relationships with regular customers.

Education

High School Diploma -

Clifton Highschool
Clifton, NJ
09.2011 - 06.2015

Skills

    Team leadership and coaching

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Accomplishments

  • Highest revenue in New Jersey
  • "I'm the captain now" Presented to the GGV Manager for running the tightest ship.

Timeline

Store Manager

Good Guy Vapes
06.2018 - 01.2021

Sales Associate

Good Guy Vapes
03.2017 - 06.2018

Server

Blackjack Mulligans
03.2016 - 05.2017

High School Diploma -

Clifton Highschool
09.2011 - 06.2015

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James Thomas Managment