James W Travers

Organized Call Center Agent offering 20-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate financial systems. Effective at operating within Federal Reserve regulations and order-entry department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Goal-oriented worker with outstanding knowledge of BlackRock organization and Institutional Mutual Fund product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and communication talents. Committed to best-in-class customer service and maintaining professionalism.

• Achieved satisfaction by introducing solutions for problem trades.
• Documented and resolved Fed wire problems which led to accurate trade entry.

Produced Arcadia, Visions of America Series, New Castle, 2005, still in print.

Have privately produced for immediate local and national release

Departing Delmarva

Exploring Our Visual History on the Peninsula

Volume One: An Illustrated Introduction

(4-color, 60 pages, Self Cover)

A discussion of the art found in local churchyards, cemeteries, and

memorial parks; and how to confront and accept death, our own and those

of our parents, close relatives and friends.