James Wiley

• Interviewed and hired dozens of talented individuals per week with top-level strengths, improving organizational talent, and skill set.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Consulted and obtained customers to boost product sales and services.
• Checked payroll, commissions, and other accounting disbursements for accuracy and compliance.
• Performed sourcing, interviewing, negotiations, and hiring.
• Wrote and posted job descriptions daily on Indeed, LinkedIn, and ZipRecruiter.
• Developed marketing strategies to generate hundreds of leads per year.
• Managed applicant tracking system (ATS) database by entering, updating, and maintaining candidate contact details, resumes, and supporting documentation.
• Developed and facilitated new-hire orientations.
• Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.

Career Highlight: Negotiated a large contract with a local business that improved our sales percentage for the entire fiscal year.

• Reviewed applications and resumes to support hiring activities.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
• Developed and facilitated new-hire orientations.
• Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
• Performed urinalysis testing to discourage illegal drugs use in company.
• Collaborated with businesses to determine short and long-term hiring needs.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Promptly corresponded with applicants and coordinated and conducted interviews.
• Completed human resource operational requirements by scheduling and assigning employees.
• Administered employee benefits programs and assisted with open enrollment.

Career Highlight: Led and organized a merger between two struggling branches to become one successful branch and save the company money from operating two separate facilities.

• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Complied with regulatory guidelines and requirements.
• Utilized financial software to prepare consolidated financial statements.
• Checked payroll, vendor payments, commissions, and other accounting disbursements for accuracy and compliance.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Prepared internal and regulatory financial reports, balance sheets, and income statements.
• Analyzed business processes to identify operational efficiencies.
• Maintained scheduling for the branch to keep shifts appropriately staffed.
• Prepared cash flow projections, cost analysis, and monthly, quarterly, and annual reports.

Career Highlight: I reorganized the branch through scheduling and workflow to improve our efficiency and helped to foster a more successful environment for my team leading to a Most Improved Branch Award at the yearly management symposium.

• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed inventory control, cash control, and store opening and closing procedures.
• Approved regular payroll submissions for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Rotated merchandise and displays to feature new products and promotions.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Supervised guests at front counter, answering questions regarding products.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Career Highlight: Improved shrink (store inventory loss) from 4.50% to 2.66% during my first year there, saving the company fiscally.

• Managed store organization, maintenance, and purchasing functions.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Completed routine store inventories.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Career Highlights: Led the store to be the fifth highest improved percentage compared to previous years twice in a row. Regional VP stated that “I'd improved the store to be "the best it's ever been!"

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Assisted in recruitment to build team of top performers.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Collected, arranged, and input information into database system.
• Developed strong rapport with customers and created positive impression of business.

• Coached employees through day-to-day work and complex problems.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Actively supported service associates by quickly responding to questions via phone and finding appropriate solutions to customer issues.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Researched and corrected customer concerns to promote company loyalty.

• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Rotated merchandise and displays to feature new products and promotions.

• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed inventory control, cash control, and store opening and closing procedures.
• Approved regular payroll submissions for employees.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.