Jamey Davis
McCordsville,IN
Summary
I seek to add value by contributing my experience and knowledge while seeking avenues to grow professionally.
Overview
17
17
years of professional experience
Work History
Loan Advisor
Royal United Mortgage
04.2018 - 11.2023
- Meet with clients to educate on residential mortgage options and explain the risks and benefits of each program
- Assess client profiles and make the determination on if they will be able to qualify for a mortgage
- Communicate effectively with all stakeholders, including the customer, sales associate, builder, and title company
- Demonstrate the highest level of professionalism and customer service towards all customers
Member Experience Manager
Resort Condominiums International
10.2016 - 04.2018
- Managed a team of customer service representatives providing guidance and coaching.
- Prepared regular reports on team statistics for upper management
- Handled escalated customer complaints and disputes seeking resolutions that met customer needs and company goals
Master Scheduler
Corrections Corporations of America
11.2014 - 11.2015
- Maintain accurate and precise schedules for employees ensuring all posts are effectively covered according to state regulations
- Maintain accurate and precise PTO/vacation schedules for all employees
Unit Manager
Corrections Corporation Of America
05.2012 - 11.2014
- Supervised and assisted staff with security of approximately 420 inmates to ensure all state and federal guidelines were met
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates
- Reviewed, recorded, and resolved formal inmate grievances complying with all state regulations
- Facilitated rehabilitation programs for inmates promoting positive behavioral changes and reducing recidivism rates
Correctional Counselor
Corrections Corporation Of America
05.2010 - 05.2012
- Improved inmate behavior by implementing individualized counseling programs tailored to their specific needs.
- Enhanced facility safety with thorough assessments of inmate mental health and risk levels, ensuring appropriate placement in programs and housing units.
Correctional Officer
Corrections Corporation Of America
05.2007 - 05.2010
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Education
Bachelor of Science - Mathematics
University of Indianapolis
Indianapolis, INAssociate of Science - Accounting
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Well versed in computer programs such as Microsoft Office, CRM software, Encompass, and Optimal Blue
- Excellent communication
- Strong work ethic
- Exceptional time management
- 8 years of outstanding customer service
- Adaptable
- Dependable
- Well organized
Timeline
Loan Advisor
Royal United Mortgage
04.2018 - 11.2023
Member Experience Manager
Resort Condominiums International
10.2016 - 04.2018
Master Scheduler
Corrections Corporations of America
11.2014 - 11.2015
Unit Manager
Corrections Corporation Of America
05.2012 - 11.2014
Correctional Counselor
Corrections Corporation Of America
05.2010 - 05.2012
Correctional Officer
Corrections Corporation Of America
05.2007 - 05.2010
Bachelor of Science - Mathematics
University of Indianapolis
Associate of Science - Accounting
Ivy Tech Community College of Indiana