Jami Hopkins
Virginia Beach,VA
Summary
Focused Receptionist with strong customer service and good multitasking abilities. Motivated to positively impact business operations by effortlessly managing phone calls, sorting mail and filing paperwork. Excellent data entry and appointment scheduling skills.
Overview
13
13
years of professional experience
Work History
Receptionist
Lakeshore Dental
Virginia Beach, VA
04.2026 - Current
- Welcomed clients and visitors, ensuring positive first impressions and exceptional customer service.
- Assisted in processing insurance claims, providing necessary documentation and support to clients.
- Coordinated communication between staff and clients, enhancing overall satisfaction with services provided.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist
LWSS Family Dentistry
Norfolk, Virginia
07.2024 - 04.2026
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Delivered fast and friendly service to handle questions and service complaints.
- Organized files and records and handled other support tasks, freeing up managers and doctors to take on more pressing responsibilities.
- Assigned appointments for current and new patients for doctors
- Verified insurance before patient appointments to ensure a smooth and easy visit
Receptionist
Hall Body Shop
Virginia Beach, VA
08.2023 - 07.2024
- Greeted incoming guests and directed individuals to appropriate personnel.
- Answered questions regarding company pricing and policies.
- Coordinated office cleaning and lobby organization for office and meeting areas.
- Treated visitors with friendly, approachable attitude.
- Anticipated guest needs, delivering exceptional customer service to exceed expectations.
- Scheduled appointments and documented updates in scheduling software.
- Routed messages, coordinated appointments and directed personnel to various departments.
- Directed numerous calls per day to appropriate recipients using multi-line system.
Office Manager
Charles Barker Collision Center
Virginia Beach, VA
01.2018 - 08.2023
- Prioritized tasks independently to best support office needs.
- Navigated highly stressful situations with ease to support office workflow.
- Shredded older files and confidential information to reduce security risks.
- Fielded incoming calls and took detailed messages.
- Fielded questions from staff, customers and vendors using phone and email.
- Generated reports to inform leadership of profits, operations and other key metrics.
- Maintained clean and organized workspace to promote productivity.
- Ordered office supplies and maintained inventory levels to prevent shortages.
Server
AJ Gators Holland Road
Virginia Beach, VA
04.2013 - 12.2017
- Demonstrated hospitality and customer service while greeting tables.
- Listened to guest needs and responded promptly for personalized service.
- Kept food service and preparation areas clean and neat.
- Followed safety, sanitization and food handling guidelines.
- Trained new servers in company policies, guest service standards and best practices.
- Processed credit card transactions, gift cards and cash payments.
- Delivered food and beverages promptly to customers.
- Restocked service stations to maximize availability.
Education
Associate in Science (A.S.) - undefined
Medical Careers Institute
Virginia Beach06.2010
Diploma - General Studies
Salem High School
Virginia Beach06.2004
Skills
- Achieved efficient clerical support that improved overall workflow
- Delivered timely scheduling solutions that enhanced team collaboration
- Facilitated successful project coordination leading to improved outcomes
- Demonstrated a consistently professional demeanor in all communications
- Executed file management strategies that increased accessibility
- Promoted a positive and professional culture within the workplace
Timeline
Receptionist
Lakeshore Dental
04.2026 - Current
Receptionist
LWSS Family Dentistry
07.2024 - 04.2026
Receptionist
Hall Body Shop
08.2023 - 07.2024
Office Manager
Charles Barker Collision Center
01.2018 - 08.2023
Server
AJ Gators Holland Road
04.2013 - 12.2017
Associate in Science (A.S.) - undefined
Medical Careers Institute
Diploma - General Studies
Salem High School