Jami Clyburn
Las Vegas
Summary
Dynamic leader with a proven track record at TGI Fridays, enhancing customer satisfaction and team performance through strategic team guidance and effective prioritization. Excelled in fostering a positive team environment and implementing feedback systems for continuous service improvement. Skilled in strategic issue identification and maintaining high standards of service, demonstrating both hard and soft skills essential for success.
Overview
14
14
years of professional experience
Work History
Service Manager
TGI Fridays
09.2012 - 02.2024
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Implemented customer feedback system to gather insights and identify areas for service improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
Gaming Bartender
The Point After
08.2010 - 08.2012
- Collaborated with fellow bartenders to ensure smooth operations during peak hours, resulting in exceptional customer satisfaction.
- Worked closely with management to develop strategies for increasing foot traffic during slower periods, leading to improved overall profits.
- Demonstrated versatility by covering various roles within the establishment as needed, including server or prep cook responsibilities when necessary.
- Promoted responsible consumption by monitoring patron intoxication levels closely and offering alternative options when appropriate.
- Contributed to a positive workplace culture by consistently demonstrating professionalism, teamwork, and enthusiasm for both bartending and gaming industries.
- Mentored new hires on company policies, procedures, and expectations regarding quality service in a gaming environment.
- Managed inventory effectively, minimizing waste while ensuring consistent stock availability for high-demand items.
Education
Associate of Science - Addiction Counseling
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ03-2009
Skills
- Optimistic Outlook
- Strategic Team Guidance
- Prioritization and Coordination
- Strategic Issue Identification
Timeline
Service Manager
TGI Fridays
09.2012 - 02.2024
Gaming Bartender
The Point After
08.2010 - 08.2012
Associate of Science - Addiction Counseling
Maricopa Community Colleges, Rio Salado Community College
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