Leon Vickers
Opelika,AL
Summary
Dynamic Service Manager with a proven track record , enhancing customer satisfaction through strategic team guidance and effective problem-solving. Expert in employee training and development, I successfully streamlined operations, boosting service efficiency and revenue. Committed to service excellence, I foster long-term customer relationships while driving continuous improvement initiatives.
Overview
38
38
years of professional experience
Work History
Service Manager
KING HONDA
Opelika, AL
01.2025 - 02.2026
- Managed daily operations to ensure high levels of customer satisfaction and service quality.
- Supervised service team, providing guidance and support to enhance performance.
- Coordinated service appointments and maintained effective communication with customers regarding vehicle status.
- Implemented process improvements to streamline workflow, reducing service time and enhancing efficiency.
- Developed training materials for new staff, facilitating onboarding and skill development.
- Monitored inventory levels of parts and supplies, ensuring timely availability for service needs.
- Collaborated with sales team to identify upsell opportunities during service interactions, boosting revenue potential.
- Resolved customer complaints by employing problem-solving techniques to restore satisfaction promptly.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Service Manager
STIVERS FORD QUICK LANE
Birmingham, AL
02.2024 - 01.2025
- Directed daily service operations with a focus on enhancing customer satisfaction and maintaining quality benchmarks.
- Streamlined service scheduling for technicians to enhance workflow efficiency.
- Developed and implemented training programs to ensure new staff adherence to company policies and service protocols.
- Facilitated prompt resolution of customer inquiries and issues, contributing to improved service quality.
Service Manager
WOODY ANDERSON FORD MADISON LOCATION
MADISON, AL
07.2010 - 10.2023
- Investigated and resolved customer issues promptly, ensuring a positive service experience.
- Facilitated discussions with customers to identify service needs and recommend appropriate solutions.
- Managed resolution of escalated customer complaints to enhance satisfaction and foster long-term loyalty.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
Service Advisor
Jerry Damson Honda
Huntsville, AL
01.1988 - 02.2009
- Assisted customers in understanding service needs and recommendations.
- Coordinated service appointments to optimize workflow and customer satisfaction.
- Communicated with technicians to relay customer concerns and service updates.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Education
High School Diploma -
High School Diploma -
J.O. JOHNSON HIGH SCHOOL
Huntsville, AL05-1983
Skills
- Optimistic outlook
- Strategic team guidance
- Multitasking and organization
- Critical thinking
- Service excellence
- Employee training and development
- Time management
- Problem-solving
Timeline
Service Manager
KING HONDA
01.2025 - 02.2026
Service Manager
STIVERS FORD QUICK LANE
02.2024 - 01.2025
Service Manager
WOODY ANDERSON FORD MADISON LOCATION
07.2010 - 10.2023
Service Advisor
Jerry Damson Honda
01.1988 - 02.2009
High School Diploma -
High School Diploma -
J.O. JOHNSON HIGH SCHOOL