Jami Farrington
Morrow,OH
Summary
Motivated business professional bringing 8 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
14
14
years of professional experience
Work History
Business Owner
Self Employed
Morrow, Ohio
02.2016 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Clinic Administrative Assistant
Massage Envy
Clarksville, TN
07.2014 - 03.2015
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Used electronic systems to enter provider orders and retrieve test results.
- Answered high volume of telephone calls and directed callers to appropriate personnel.
- Participated in staff meetings to provide insights on process improvement initiatives that led to enhanced clinic performance.
- Provided administrative support for efficient office operations, including document preparation, filing, and data entry tasks.
- Maintained a clean and organized front desk area, creating a positive first impression for patients entering the clinic.
- Coordinated staff schedules for optimal coverage during peak hours, minimizing patient wait times.
Clinic Administrator
Massage Envy
Louisville, KY
01.2010 - 06.2014
- Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Processed office payments by contacting patient insurance and establishing payment arrangements with patients.
- Partnered with clinic staff to manage patient satisfaction.
- Provided administrative support by maintaining complete patient documents.
- Observed staff performance to monitor conflict management and performance skills.
- Scanned and filed patient documents and files to provide accurate information to clinic staff.
- Verified patients had positive experience by providing exemplary customer service.
Education
No Degree - Communications
Wilmington College
Wilmington, OHSkills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Relationship Building
- Business Planning
- Professional Networking
Additional Information
Served in US Army from 2001-2005 as an Army Cable Systems Installer-Maintainer. Installs, operates and performs unit level maintenance on cable and wire systems
Timeline
Business Owner
Self Employed
02.2016 - Current
Clinic Administrative Assistant
Massage Envy
07.2014 - 03.2015
Clinic Administrator
Massage Envy
01.2010 - 06.2014
No Degree - Communications
Wilmington College