Jami Hernandez
Schererville,IN
Summary
Adaptable and motivated manager with several years of experience and record of success in this industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive manager with great training and organizational skills.
Overview
12
12
years of professional experience
Work History
Manager's Assistant
Popeye's
Schererville, Indiana
01.2025 - 09.2025
- Developed strategic initiatives to improve operational efficiency across departments
- Implemented process improvements that streamlined workflows and increased productivity.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached,mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Shipping and Receiving Clerk
KRC Logistics
Munster, Indiana
06.2024 - 10.2024
- Obtained required documentation to process shipments and support movement.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Screened and regularly answered calls to provide assistance to important llents.
- Opened up the gate for all drivers entering/exiting the facility
Assistant Manager
Mac Duggal
Willowbrook, IL
06.2023 - 10.2023
- Mentor over 20 associates including training and coaching
- Applied systems to ensure deadlines are met
- Adaptable to fast-pace, cross-functional environment.
- Implemented new procedures to improve efficiency within the organization to prevent more loss in profit.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education Desk Clerk
Schneider Logistics
Elwood, IL
12.2015 - 02.2019
- Cross-Trained for multiple positions in less than 2 years
- Operated equipment and transported heavy merchandise
- Received, unloaded, order filled, DTS, loaded and shipped shipments
- Delegate job tasks to employees in multiple departments
- Effectively trained new associates
- Oversaw inventory to meet daily requirements.
Store Manager
Dollar Tree
Merrillville, IN
11.2013 - 04.2016
- Monitor multiple databases tracking all company's inventory
- Developed promotional material
- Design store weekly layouts and store displays
- Implemented high standards of store appearance and organization
- Achieved higher sales and customers
- Managed over 50 customer calls per day
- Approved regular payroll submissions for employees.
- Developed strategies to maximize sales and profitability.
Store Manager
Popeye
Schererville, IN
03.2014 - 01.2015
- Oversaw hiring process and ran training for 40+ employees
- Managed inventory, processed all food orders
- Executed daily store projections, promotions, and sales.
Education
High School Diploma -
Lake Central High School
Skills
- Effcient multi-tasker
- Training and Development
- Sales Growth
- Process improvement
- Cross-training employees
- Operational efficiency
- Time management
Timeline
Manager's Assistant
Popeye's
01.2025 - 09.2025
Shipping and Receiving Clerk
KRC Logistics
06.2024 - 10.2024
Assistant Manager
Mac Duggal
06.2023 - 10.2023
Education Desk Clerk
Schneider Logistics
12.2015 - 02.2019
Store Manager
Popeye
03.2014 - 01.2015
Store Manager
Dollar Tree
11.2013 - 04.2016
High School Diploma -
Lake Central High School