Jami Johnson
Summary
To acquire a challenging career in the Financial Aid field Knowledgeable Financial Aid Advisor familiar with different programs and related regulatory limitations. Highly organized and proactive with a strong work ethic and understanding of documentation requirements and processes. Looking for a dynamic role in a fast-paced environment.
Overview
28
28
years of professional experience
Work History
Sr. Finanical Aid Advisor
The College of Health Care Professions
Houston , TX
09.2019 - Current
- Monitored changes in legislation that may affect the availability or distribution of funds.
- Updated client account information and records in company databases.
- Provided guidance to students on the cost of attending college and various types of financial aid available.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Managed a caseload of student accounts; monitored progress towards completion of degree programs.
- Reviewed financial aid applications and verified accuracy of information provided by applicants.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided technical support to staff members when entering data into computer systems or completing forms related to the awarding of funds.
Financial Aid Advisor
Dorsey Business School
Madison Heights , MI
03.2017 - 09.2019
- Developed presentations on topics such as managing debt, avoiding default status and understanding loan terms.
- Provided guidance to students on the cost of attending college and various types of financial aid available.
- Advised students on budgeting strategies; created customized repayment plans as needed.
- Evaluated appeals submitted by students seeking additional funds due to special circumstances.
- Prepared reports for customers with delinquent and irreconcilable accounts.
- Reviewed financial aid applications and verified accuracy of information provided by applicants.
Financial Aid Tech I
Rio Salado College
Tempe , AZ
10.2014 - 07.2015
- Reviewed and processed SAP Appeals for students on Academic probation
- Assisted students on the phone and in person by providing information regarding available financial aid and in preparing applications
- Verified applications for accuracy and completeness; calculated and completed school portions for bank loans
- Provided general clerical assistance and performs related duties as assigned.
Financial Aid Tech II
Maricopa Skill Center
Phoenix , AZ
04.2011 - 03.2014
- Created budgets, awards, and disbursed funds based on clock hour attendance
- Created and maintained spreadsheets for students to assure timely follow-up and tracking of student progress
- Prepared required reports to lending and granting agencies
- Verified applications for accuracy and completeness; determined need and awarded funds to eligible students
- Monitored students monthly SAP and notified students of SAP progress
- Participated in SAP committee to review appeals and made determination on appeal outcomes.
Team Lead Tuition Planner
Sanford Brown Institute
Dearborn , MI
12.2009 - 03.2011
- Created budgets and awarded students based on clock hour programs
- Disbursed awards according to students’ academic progression
- Processed drops and graduates
- Balanced accounts and completed R2T4 calculations for return of Title IV funding
- Awarded state and federal financial aid programs to eligible students in accordance with state and federal regulations by mandated deadlines
- Trained and monitored new financial aid officers on financial aid processes and ensured Federal regulations were adhered to.
Education
Human Resources Management
Baker College
Skills
- Packaging
- AwardingDisbursements
- R2T4
- CampusVue
- Campus Ivy
- NSLDS
- COD
- CPS
- Loan Processing
- Payment Plans
- Eligibility Verification
- Microsoft Office
- Administrative Abilities
- Student Counseling
- Repayment Procedures
Accomplishments
- Maricopa Community College District Supervisor Training 101
- Created processes to streamline the Financial Aid process by 30%.
- Developed and implemented training manuals for the Financial Aid Department.
Timeline
Sr. Finanical Aid Advisor
The College of Health Care Professions
09.2019 - Current
Financial Aid Advisor
Dorsey Business School
03.2017 - 09.2019
Financial Aid Tech I
Rio Salado College
10.2014 - 07.2015
Financial Aid Tech II
Maricopa Skill Center
04.2011 - 03.2014
Team Lead Tuition Planner
Sanford Brown Institute
12.2009 - 03.2011
Human Resources Management
Baker College
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