Jami Smith
Haddon Township,NJ
Summary
Accomplished Healthcare Administrator leads by example, builds strong relationships and influences employees to drive results. Translates ideas into actionable policies and achieves remarkable results. Cultivates collaborative environment with efficient operations and effective team dynamics using smooth problem-solving and conflict management abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
Kaleidoscope ABA
06.2024 - Current
- Supervise and support daily operations at 6 locations across the Southern New Jersey region with a workforce of approximately 60+ employees.
- Foster a positive work environment by promoting teamwork and open communication.
- Coordinate with other departments to ensure seamless communication and collaboration.
Director of Therapeutic Services/Manager/Activities Coordinator
Bancroft
04.2015 - 06.2024
- Program Director - July 2020-June 2024
- Program Manager - Dec 2016-July 2020
- Activities Coordinator - April 2015-Aug 2016
- Developed and guided Therapeutic Services department including speech therapy, assistive technology, and therapeutic activities for approximately 350 clients in Bancroft's Community Services for Adults service line.
- Devised internal processes for obtaining funding authorization for the above listed services.
- Collaborated positively and built relationships with a variety of interdepartmental team members and external stakeholders including families, guardians, and support coordinators.
- Improved care delivery by monitoring performance and optimizing strategies.
- Reviewed reporting from departments to determine efficacy and productivity of services.
- Maintained compliance with current Department of Developmental Disabilities and Medicaid regulations and requirements.
- Oversaw employee recruitment, training and onboarding processes.
Music Therapist
State of New Jersey
02.2013 - 01.2015
- Met clients' goals and objectives with well-designed, experiential music therapy programs for individuals and groups.
- Maintained caseload of approximately 30 patients.
- Maintained thorough documentation of patients' evaluations, treatment plans and progress reporting.
- Designed interdisciplinary treatment programs based on successful cross-discipline collaborations.
Recreation Therapist
CFG Health Systems LLC
01.2009 - 02.2013
- Provided group and individual music therapy and leisure-based activity sessions to adolescents in 3 Specialized Residential Treatment Facility
- Planned and participated in treatment programs and activities to facilitate patients' rehabilitation, supporting transition to a less restrictive environment or return to home.
- Led a team of peers in the process of successfully preparing organization for accreditation by the Council on Accreditation.
Education
Master's in Health Administration - Health Administration
Saint Joseph's University
Philadelphia, PA05.2013
Bachelor's of Music - Music Therapy
Elizabethtown College
Elizabethtown, PA05.2005
Skills
- Project Coordination
- Budgetary Management
- Operational Efficiency
- Employee Management, Training and Development
- Strategic Planning
- Creativity and Innovation
- Compassionate Leader
Certification
- MT-BC - Board Certified Music Therapist
Timeline
Regional Operations Manager
Kaleidoscope ABA
06.2024 - Current
Director of Therapeutic Services/Manager/Activities Coordinator
Bancroft
04.2015 - 06.2024
Music Therapist
State of New Jersey
02.2013 - 01.2015
Recreation Therapist
CFG Health Systems LLC
01.2009 - 02.2013
Master's in Health Administration - Health Administration
Saint Joseph's University
Bachelor's of Music - Music Therapy
Elizabethtown College