Summary
Overview
Work History
Education
Skills
Self Starter
Accomplishments
Timeline
Generic

Jamia Carpenter

Fort Lauderdale,FL

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

4
4
years of professional experience

Work History

Remote CVS Customer Service Representative

CVS Pharmacy
Miami, FL
04.2021 - 10.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Some College (No Degree) - Criminal Justice

Shaw University
Raleigh, NC

High School Diploma -

Fairmont Heights
District Heights, MD
06-2017

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Building rapport
  • Service standard compliance
  • Refund management
  • Customer consulting
  • Hospitality and accommodation
  • Credit card payment processing
  • Call center experience
  • Tracking complaints

Self Starter

  • Possess the ability to work independently, consistently meeting project deadlines and achieving objectives with minimal supervision.

Accomplishments

  • Volunteer at Camillus House Homeless shelter located in Miami Florida by helping serve/prepare food and helping assist staff with fun activities for the youth every summer.
  • Participated in a christmas wishlist by donating christmas gifts to different schools for the less fortunate kids.

Timeline

Remote CVS Customer Service Representative

CVS Pharmacy
04.2021 - 10.2024

Some College (No Degree) - Criminal Justice

Shaw University

High School Diploma -

Fairmont Heights

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Jamia Carpenter