Jamia Hart
Fishers,Indiana
Summary
Experienced with maintaining cleanliness and order in diverse environments. Uses cleaning tools and techniques to ensure hygienic conditions. Knowledge of safety procedures and efficient cleaning practices.
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
4
4
years of professional experience
Work History
Customer Experience Specialist
Garage Door Doctor
01.2024 - Current
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Housekeeping Cleaner
Quality Inn
02.2022 - 08.2023
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Janitor
Amazon
06.2020 - 01.2022
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Checked in and stocked inventory throughout facility.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept building spaces premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2009
Skills
- CRM software
- Request management
- Client advocacy
- Trend monitoring
- Data entry
- Multi-line phone talent
- Call center operations
- Understanding customer needs
- Customer service
Timeline
Customer Experience Specialist
Garage Door Doctor
01.2024 - Current
Housekeeping Cleaner
Quality Inn
02.2022 - 08.2023
Janitor
Amazon
06.2020 - 01.2022
High School Diploma -
Penn Foster Career School
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