Jamia Moore
Killeen
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Teleperformance
06.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Richard Millbourne Academy
Killeen, TX06.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Timeline
Customer Service Representative
Teleperformance
06.2024 - 02.2025
High School Diploma -
Richard Millbourne Academy