Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamiah Davis

Bossier City,LA

Summary

Dedicated Customer Service Representative with several years of experience in fast-paced environments. Skilled in resolving customer concerns, handling high call volumes, processing transactions, and maintaining positive client relationships. Strong communication skills with a proven ability to improve customer satisfaction and support team goals.

Overview

5
5
years of professional experience
2023
2023
years of post-secondary education

Work History

Insurance Customer Service Representative

Alacrity
Richardson, Texas
04.2022 - 01.2026
  • Inbound & Outbound Calls
  • Dispatching
  • Filing Claims
  • Data Entry
  • Withdrawing/Reassigning Assignments
  • Notating
  • Sending Emails
  • Tech Support
  • Xactware

Paser /Front Desk Medical Receptionist

Dallas Medical Center
Farmers Branch, Texas
08.2022 - 10.2023
  • Organizing
  • Files
  • Checking Patients In/Out
  • Managing Accounts
  • Appointment Setting
  • Knowledge of Insurance
  • Collecting Data/Data Entry
  • Inbound and Outbound Calls
  • Charting
  • Knowledge of HIPPA

Customer Service Representative

Concentrix
Shreveport, Louisiana
05.2021 - 07.2023
  • Data Entry
  • Assisted Customers With Questions
  • Inbound and Outbound Calls
  • Handled Emails
  • Managed Customer Accounts
  • Processed Orders
  • Assisted With Technical Support

Education

Associate of Science - Nursing

Bossier Parish Community College
Bossier City, LA
03.2025 - 02.2026

Airline High School
Bossier City, LA

Skills

● Data Entry

● Flexibility

● Tech Support

● Multitasking

● Typing 40-50 WPM 5 Years

● Sorting/Organizing/Filing

● 4 Years Customer Service

● Time Management

● Communication

● Attention to Detail

● Microsoft , Google , Outlook , Teams

● Conflict Resolution

● Knowledge & Computer Software

● Account Management/Self Management

● Active Listening

Timeline

Associate of Science - Nursing

Bossier Parish Community College
03.2025 - 02.2026

Paser /Front Desk Medical Receptionist

Dallas Medical Center
08.2022 - 10.2023

Insurance Customer Service Representative

Alacrity
04.2022 - 01.2026

Customer Service Representative

Concentrix
05.2021 - 07.2023

Airline High School
Jamiah Davis