Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamiayla Phipps

St Louis,MO

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Customer Service Representative Team Lead

Kennelwood Pet Resorts
06.2017 - Current
  • Take reservations, answer questions, and resolve concerns both in person and over the phone
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Supervised teams with guidance, support and direction for high-quality customer care.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Keep accurate and organized records on all incoming and outgoing clients
  • Process payments for services

Cashier

Casey's
03.2021 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Tallied cash drawer at beginning and end of each work shift.

Education

Bachelor of Science - Biomedical Sciences

Northwest Missouri State University
Maryville, MO
05.2025

Skills

  • Professional Phone Etiquette
  • Data Entry
  • Outbound and Inbound Calls
  • Customer Data Confidentiality
  • Collaborative Environments
  • Customer Service and Assistance
  • Cash Handling
  • Answering Customer Questions
  • Dispute Mediation

Timeline

Cashier

Casey's
03.2021 - 05.2021

Customer Service Representative Team Lead

Kennelwood Pet Resorts
06.2017 - Current

Bachelor of Science - Biomedical Sciences

Northwest Missouri State University
Jamiayla Phipps