Jamica Davis
Vallejo,CA
Summary
Professional healthcare operations specialist with comprehensive experience in managing hospital communication systems. Skilled in ensuring efficient call handling, patient coordination, and maintaining confidentiality. Strong focus on collaborative teamwork and achieving optimal results in dynamic healthcare environment. Reliable, adaptable, and adept at navigating fast-paced settings to support top-tier patient care.
Overview
16
16
years of professional experience
Work History
Telecommunications Operator
Vector’s
02.2024 - Current
- Operated telecommunication systems to ensure efficient communication across departments.
- Monitored and resolved technical issues, providing timely support for system functionality.
- Trained new operators on protocols and procedures to enhance team performance.
- Streamlined workflow processes, improving response times for service requests.
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained up-to-date knowledge of emergency call procedures.
Patient Admitting Representative
Alameda Health System, Patient Services
01.2023 - 02.2024
- Reviewed patient admissions for medical necessity. Updated patient demographics in EPIC. Registered patients with ICD-10 and CPT compliance. Managed patient admissions and discharges. Scheduled and implemented patient movement within system.
Customer Service Representative
AC Transit
10.2020 - 11.2021
- Screened employee and customer temperatures. Recorded and submitted reports. Set up and took down screening stations. De-escalated customer issues. Assisted customers with payments and plans. Identified service needs and documented accurately.
PBX Operator
Highland Hospital
10.2019 - 09.2020
- Triaged calls and coordinated conference calls. Monitored communication channels and alarm systems. Dispatched emergency personnel. Assisted callers and relayed accurate information. Trained new PBX operators. Managed radio and paging procedures.
Administrative Manager
FirstCall
04.2017 - 07.2019
- Assisted in recruitment and orientation. Prepared invoices and reconciliations. Maintained confidential personnel files. Automated office operations. Monitored office inventory.
Administrative Coordinator
Securitas Security Services
01.2013 - 04.2017
- Processed billing reconciliation, data entry, payroll preparation, conducted audits. Responded to employee payroll inquiries. Managed meetings and travel arrangements.
Personal Banker
Bank of America
02.2010 - 04.2013
- Developed relationships with clients. Assisted with loans, accounts, and financial decisions. Partnered with financial officers. Maintained confidentiality. Increased branch revenue through operational improvements.
Education
High School - undefined
Deer Valley High School
Antioch, CA06.2002
Skills
- Report creation
- EPIC software
- Patient Relations
- Professional communication
- System monitoring
- Incident reporting
- Call routing
- Network management
- Switchboard management
- Search directories
- Telecom software proficiency
- Work order completion
- Equipment safety
- Safety practices
- Work prioritization
- Telephone operations
- Switchboard operations
- Excellent phone demeanor
- Computer skills
- Clear communication
Timeline
Telecommunications Operator
Vector’s
02.2024 - Current
Patient Admitting Representative
Alameda Health System, Patient Services
01.2023 - 02.2024
Customer Service Representative
AC Transit
10.2020 - 11.2021
PBX Operator
Highland Hospital
10.2019 - 09.2020
Administrative Manager
FirstCall
04.2017 - 07.2019
Administrative Coordinator
Securitas Security Services
01.2013 - 04.2017
Personal Banker
Bank of America
02.2010 - 04.2013
High School - undefined
Deer Valley High School