Jamica Henderson
Seattle,WA
Summary
Dynamic Shift Manager with a proven track record at McDonald's, enhancing team performance and customer satisfaction through expert mentoring, coaching, and rigorous safety compliance. Skilled in inventory control and adept at managing high-pressure situations, consistently improving operational efficiency. Demonstrates exceptional leadership and problem-solving abilities, ensuring smooth store operations. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's
12.2018 - 11.2021
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
High School Diploma -
Cleveland High School Stem
Seattle, WA06.2005
Skills
- Supply Ordering
- Safety Compliance
- Inventory Control
- Team Development
- Opening and closing procedures
- Accurate money handling
- Mentoring and Coaching
- Staff Motivation
- Inventory controls
- Handling Customer Complaints
Timeline
Shift Manager
McDonald's
12.2018 - 11.2021
High School Diploma -
Cleveland High School Stem