JAMICA KING
SAGINAW,MI
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
20
20
years of professional experience
Work History
Housing Advocate
Underground Railroad Inc
11.2024 - Current
- Assist person served to improve quality of life, connected to agency and community services and resources, connected clients to emergency shelters and other transitional housing programs, linked to legal services relating to domestic violence protection, support through transitional housing program, facilitated housing and lease signings between landlord and client, addressed housing concerns with landlords, assist in completion of paperwork individual advocacy, provided transportation, maintained detailed documentation of client interactions and case progress, etc.
Case Manager
Hope Network
03.2024 - 11.2024
- Assists person served to improve quality of life, coordinates all services for person served, provides clinical and treatment plan consultations, ensure case management services are in compliance, implements strategies for obtaining services and supports that are individualized and goal-oriented, promotes person-centered and recovery-based practices, etc.
- 40 Hours/Week
Mical Crisis Worker (988)
Common Ground
08.2023 - 03.2024
- List of duties include: Triaged and responded to telephone mental health crisis intervention, assisting callers to safety, provided empathetic support to clients, performed verbal de-escalation to resolve crisis, Improved client outcomes with comprehensive risk assessments, safety planning, and resource allocation, assess callers safety through CIT training techniques, detailed documentation, conducted follow-ups with clients to determine need for extended assistance, maintained high-stress situations calmly, provided emergency response to prevent violence, etc.
Team Manager
Wolverine Human Services
04.2022 - 11.2022
- List of duties include: Managing overall behavior, utilizing CBT techniques, conducting various groups, communication with parent/guardian as well as workers, effective communication amongst treatment team, creating a therapeutic environment, supervised weekly phone calls, completed detailed documentation of client progress in program, crisis management, etc.
Safety Support Team
Wolverine Human Services
08.2019 - 04.2022
- List of duties include: Managing overall behavior, utilizing various CBT techniques, medication administration, scheduling staff, scheduling medical & legal transportation and shift coverage, conflict resolution amongst client, conflict resolution amongst staff, provide support and guidance within the team, completed detailed documentation of client and staff daily interactions, developed and maintained strong rapport clients and staff, etc.
Residential Youth Care Worker
Wolverine Human Services
10.2012 - 08.2019
- List of duties include: Line of sight, managing the environment by utilizing CBT skills to de-escalate disturbances, resolving conflict/crisis, group activities, taught clients to relate socially through daily routines, creating a therapeutic environment, conducted group in absence of Team manager or Therapist, ensuring clients follow scheduled activities, supported educational goals of youth, assisted clients in setting and achieving personal and program goals, documented clients progress towards goals, developed strong rapport with clients through trust and empathy, etc.
Customer Service Representative
Walmart
06.2005 - 07.2012
- List of duties include: Money services i.e. cash checks, money orders, money transfers, and bill payment, provide customer service, stocking merchandise, resolved customer complaints, managed high-stress situations effectively, responded to customer request for products, provided coaching and mentoring to new hires, etc.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
03.2024
Certified Phlebotomist Technician - undefined
Heart to Heart Healthcare Training
03.2023
Associate of Arts - Human Services
University of Phoenix
12.2012
Skills
- Client advocacy
- Supportive services
- Natural Leader
- Effective Communication
- Problem Solving
- Multitasking Abilities
- Verbal and written communication
- Self motivation
- Landlord negotiation
- Trauma-informed care
- Adaptable
- Teamwork
Timeline
Housing Advocate
Underground Railroad Inc
11.2024 - Current
Case Manager
Hope Network
03.2024 - 11.2024
Mical Crisis Worker (988)
Common Ground
08.2023 - 03.2024
Team Manager
Wolverine Human Services
04.2022 - 11.2022
Safety Support Team
Wolverine Human Services
08.2019 - 04.2022
Residential Youth Care Worker
Wolverine Human Services
10.2012 - 08.2019
Customer Service Representative
Walmart
06.2005 - 07.2012
Certified Phlebotomist Technician - undefined
Heart to Heart Healthcare Training
Associate of Arts - Human Services
University of Phoenix
Bachelor of Science - Psychology
Southern New Hampshire University
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