Jamica Kouril
Portland,OR
Summary
Dynamic Human Resources professional with several years of experience in management, complemented by a robust background in customer service and retail operations. Demonstrates strong problem-solving abilities and business acumen, enhanced by diverse industry exposure. Proven expertise in key HR functions, including employment lifecycle, development, change management, collaboration, and effective relationship building. Committed to fostering a positive workplace culture that promotes growth and engagement.
Overview
19
19
years of professional experience
Work History
Area Human Resources Manager
New Seasons Market
Portland, OR
01.2016 - Current
- Participates in the development, implementation, evaluation, administration and monitoring of HR policies, processes and programs.
- Key partner on implementation of change management initiatives throughout the organization.
- Supervises and mentors Human Resources Managers at 10 locations across two States.
- Responsible for interviewing and hiring, training and development, and performance management.
- Provides support and consultation to Human Resources Managers and location leadership regarding employee relations, labor relations, leaves management, workers compensation, compensation, performance management, employee conduct issues, etc.
- Coaches leadership teams of assigned locations on motivating and challenging their teams, to ensure highest level of staff performance, engagement and accountability.
- Serves as strategic HR business partner to Operations Directors.
- In partnership with Operations Director, assesses needs, designs and delivers relevant and executable action plans that enhance operational efficiency.
- Ensures decisions are balanced with HR policy and procedures, precedent, employee experience, risk mitigation, consistency and company culture.
- Advises leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Initiates employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Conducts comprehensive research and data analysis to support strategic planning and informed decision-making.
Human Resources Manager
New Seasons Market
Portland, OR
01.2016 - Current
- Guided and supported store leaders in addressing HR and operational challenges effectively.
- Passion for staff development, identifying top talent, opportunity gaps, and making developmental suggestions that empower and benefit both the staff and the business.
- Identified and addressed root causes of problems to enhance understanding and resolution.
- Provided guidance and support to peer group and collaborated cross functionally with stakeholders at all levels of the organization.
- Successfully navigated complex employee relations issues, collaborating with store leadership ensuring a fair, equitable, and solution oriented approach aligned with company policies.
- Collaborated on cross-functional large scales projects, such as the Pay Equity Audit.
Assistant Manager
Gap Inc
Portland, OR
01.2013 - 01.2016
- Facilitated professional growth for direct reports and co-managers.
- Managed team of 35, overseeing performance management.
- Surpassed leader on duty (LOD) expectations through impactful business performance.
- Ex: November LOD accountability champion up 129% to goal
- Coordinated outreach efforts to strengthen connections with local communities.
- Supervised daily operations including scheduling shifts, assigning duties.
Category Manager
Victoria’s Secret
Portland, OR
01.2011 - 01.2013
- Drove core business function responsible for 50% of total sales.
- Surpassed established targets through strategic execution of business objectives.
- Ex: Consistently exceeded month to date company goal by 15%; quarter date by 4%
- Recruited talent dedicated to upholding high customer service standards and company values.
First Assistant Manager
BCBGMaxAzria
Wailea, HI
01.2010 - 01.2011
- Exceeded monthly, quarterly, and annual targets established by the company.
- Maintained superior standards in client engagement processes.
- Implemented promotional campaigns designed to increase product visibility and sales.
- Assisted customers with product selection decisions based on their individual needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.
Store Manager
Go Wireless
Kihei, HI
01.2008 - 01.2010
- Managed recruitment, training, and supervision of staff.
- Guided customers to choose merchandise suited to their preferences and needs.
- Monitored progress by establishing plans, budgets and measuring results.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Assistant Manager
Old Navy Outlet
San Diego, CA
01.2006 - 01.2008
- Oversaw staff training, breaks scheduling, and productivity benchmarks for large teams.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Education
Since 2023
Society of Human Resources Management
SHRM-SCPSkills
- Career pathing
- Workforce improvements
- Strategic workforce planning
- HR policies and procedures
- Employee relations management
- Training and mentoring
- Labor relations
- Employment law
Timeline
Area Human Resources Manager
New Seasons Market
01.2016 - Current
Human Resources Manager
New Seasons Market
01.2016 - Current
Assistant Manager
Gap Inc
01.2013 - 01.2016
Category Manager
Victoria’s Secret
01.2011 - 01.2013
First Assistant Manager
BCBGMaxAzria
01.2010 - 01.2011
Store Manager
Go Wireless
01.2008 - 01.2010
Assistant Manager
Old Navy Outlet
01.2006 - 01.2008
Since 2023
Society of Human Resources Management