Jamica Wheelous
La Grange,GA
Summary
Motivated and resourceful professional with [3 years] of remote work experience in customer support, data entry, and virtual assistance,Proficient in using digital tools to manage tasks, communicate effectively, and maintain productivity in fast-paced virtual environments. Strong problem-solving, time management, and multitasking skills.
Overview
11
11
years of professional experience
Work History
Teacher Assistant
Enrichment Services Program
Lagrange Ga
01.2019 - Current
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
- Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
Customer Service Representative
TTEC
Duluth, GA
01.2016 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
Center Assistant
Community Development Institute
LAGRANGE GA
02.2015 - 08.2017
- Phone call assistance
- Contributed to a welcoming environment by maintaining clean and organized common areas for clients and staff members.
- Participated in ongoing professional development activities to remain current on industry trends, best practices, and emerging technologies relevant to the role of a Center Assistant.
- Assisted in the onboarding process for new team members by offering guidance and resources, fostering a supportive work environment.
- Provided technical assistance for computer software applications, helping staff members maximize their productivity using technology tools available at the center.
- Managed appointment scheduling for multiple professionals, ensuring timely service and optimal organization.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
High School Diploma -
Greenville High School
Greenville, GADiploma - Cosmetology
West Ga Technical College
Lagrange GASkills
- Positive attitude
- Time management skills
- Effective communication
- Calm and patient demeanor
- Problem solving skills
- Computer skills/mobile iOS,Mac,Windows
- Microsoft Office
- Classroom management
- Student engagement
- Helping students with special needs
- Behavior redirection
- Individual student assistance
- Student health and safety
- Reading and writing support
- CPR and first aid
- Early childhood education
- Stress management
- Powerpoint presentations
- Individualized educational plans
- Friendly and outgoing
- Strong work ethic and dependable
- Communication and interpersonal skills
- Organizational and planning skills
- Collaboration and teamwork
- Adaptive learning
- Computer and Microsoft office skills
- Billing/database skills
- Remote telephone/zoom calls skills
Timeline
Teacher Assistant
Enrichment Services Program
01.2019 - Current
Customer Service Representative
TTEC
01.2016 - 11.2018
Center Assistant
Community Development Institute
02.2015 - 08.2017
High School Diploma -
Greenville High School
Diploma - Cosmetology
West Ga Technical College