JaMichael McMurry
Batesville,MS
Summary
Care Team Specialist with extensive experience offering superior oral and written communication with exceptional interpersonal skills. Self-driven with ownership of work product and accountability. Seft-directed with advanced ability to work independently and remain on task while multi-tasking in a diverse work environment.
Overview
5
5
years of professional experience
Work History
Brand Ambassador
01.2023 - Current
- Post about our products/services online
- Create, share and respond to online reviews
- Network and build trusting relationships with potential customers
- Thoroughly understand our products and services to inform potential customers
- Use word-of-mouth marketing techniques, like referring our company to friends
- Assist in organizing marketing events
- Track customers' preferences and suggest advertising and positioning ideas
- Provide feedback to the Marketing and Product departments regarding customers' requests.
Claims Representative-Leave of Absences
Sedgwick
11.2021 - 01.2023
- Reported family medical leaves and personal leave requests
- Responded to customer inquiries, providing detailed explanations of claims and claims process
- Types of claims: leave of absence, family medical leaves and short term disability claims
- Communicated claim decisions and required expectations with claimant and clients
- Ensured on-going claim management aligns with client standard service agreements
- Assisted team leads with daily task such as mentoring, coaching, and training colleagues when needed.
Customer Service/Casher
Lowes Home Improvement
01.2019 - 02.2021
- Greeted and acknowledge all customers in a friendly manner
- Worked at customer service at times answering customer calls and helping them with problems such as: phone orders, internet orders, processing returns and training others
- Provided excellent customer service and resolved customer complaints
- Responsible for quick efficient check out of customers by processing customer payments.
Education
Associate of Science - Business
Northwest Community College
MississippiHigh School Diploma -
South Panola High School
Batesville, MS05.2017
Timeline
Brand Ambassador
01.2023 - Current
Claims Representative-Leave of Absences
Sedgwick
11.2021 - 01.2023
Customer Service/Casher
Lowes Home Improvement
01.2019 - 02.2021
Associate of Science - Business
Northwest Community College
High School Diploma -
South Panola High School