Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamie Alexander

North Hollywood

Summary

Experienced case manager with a proven ability to make a substantial impact. Demonstrated expertise in team collaboration and adapting to evolving needs. Proficient in client assessment, resource coordination, and crisis intervention. Recognized for reliability and a results-focused approach, committed to achieving positive outcomes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

ICMS Case Manager

Amity Foundation
01.2018 - 01.2020
  • Managed a case load of 20 + dual- diagnosed clients.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Served as a court liaison as clients were conditionally released to for the ODR Program (Office of Diversion and Re-entry) for Status/Progress Reports per court orders.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Responsible for providing dynamic coordinated case management services to marginalized population.

Health Consultant

International Healing
01.2015 - 01.2018
  • Provided consultation to clients seeking alternative methods to traditional medicine
  • Researched and recommended herbal remedies
  • Educated clients on the benefits and risks of herbal remedies
  • Maintained accurate and up-to-date client records
  • Served as a trusted resource for clients seeking advice regarding dietary supplements or alternative therapies.
  • Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for clients.
  • Organized and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.
  • Designed custom workout routines based on individual fitness levels, ensuring safe progressions toward goals.

Advisor Supervisor

Authentic Recovery Center
01.2010 - 01.2014
  • Collaborated with Director of admissions to create a comprehensive on-boarding process..
  • Interfaced with clients and their families to introduce staff and program amenities.
  • Served as a customer service ambassador ensuring a compassionate and accurate representation of company image.
  • Conducted personal/property searches as well as Urine Analyses for new intakes.
  • Coordinated daily operations for detox, residential, outpatient,and after-care substance abuse treatment.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Education

General Studies - General Studies

West Los Angeles College
West Los Angeles, CA
01.2022

Skills

  • Resource Utilization Optimization
  • Proficient in Verbal Expression
  • Strategic Issue Resolution
  • Strong Written Communication
  • Care coordination
  • Client Engagement Strategies
  • Team Leadership and management
  • Effective time management

Certification

ICMS Case Manager

Timeline

ICMS Case Manager

Amity Foundation
01.2018 - 01.2020

Health Consultant

International Healing
01.2015 - 01.2018

Advisor Supervisor

Authentic Recovery Center
01.2010 - 01.2014

General Studies - General Studies

West Los Angeles College
Jamie Alexander