Jamie Alexander
North Hollywood
Summary
Experienced case manager with a proven ability to make a substantial impact. Demonstrated expertise in team collaboration and adapting to evolving needs. Proficient in client assessment, resource coordination, and crisis intervention. Recognized for reliability and a results-focused approach, committed to achieving positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ICMS Case Manager
Amity Foundation
01.2018 - 01.2020
- Managed a case load of 20 + dual- diagnosed clients.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Served as a court liaison as clients were conditionally released to for the ODR Program (Office of Diversion and Re-entry) for Status/Progress Reports per court orders.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Responsible for providing dynamic coordinated case management services to marginalized population.
Health Consultant
International Healing
01.2015 - 01.2018
- Provided consultation to clients seeking alternative methods to traditional medicine
- Researched and recommended herbal remedies
- Educated clients on the benefits and risks of herbal remedies
- Maintained accurate and up-to-date client records
- Served as a trusted resource for clients seeking advice regarding dietary supplements or alternative therapies.
- Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for clients.
- Organized and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.
- Designed custom workout routines based on individual fitness levels, ensuring safe progressions toward goals.
Advisor Supervisor
Authentic Recovery Center
01.2010 - 01.2014
- Collaborated with Director of admissions to create a comprehensive on-boarding process..
- Interfaced with clients and their families to introduce staff and program amenities.
- Served as a customer service ambassador ensuring a compassionate and accurate representation of company image.
- Conducted personal/property searches as well as Urine Analyses for new intakes.
- Coordinated daily operations for detox, residential, outpatient,and after-care substance abuse treatment.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
General Studies - General Studies
West Los Angeles College
West Los Angeles, CA01.2022
Skills
- Resource Utilization Optimization
- Proficient in Verbal Expression
- Strategic Issue Resolution
- Strong Written Communication
- Care coordination
- Client Engagement Strategies
- Team Leadership and management
- Effective time management
Certification
ICMS Case Manager
Timeline
ICMS Case Manager
Amity Foundation
01.2018 - 01.2020
Health Consultant
International Healing
01.2015 - 01.2018
Advisor Supervisor
Authentic Recovery Center
01.2010 - 01.2014
General Studies - General Studies
West Los Angeles College
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