Jamie Ampey
Paw Paw,MI
Summary
Operations specialist skilled in optimizing processes, managing schedules, and maintaining accurate records. Proven ability to enhance communication and improve operational systems across various environments, from medical offices to educational settings. Engaged in continuous improvement to support organizational success and client satisfaction.
Overview
10
10
years of professional experience
Work History
Operations Specialist
Opus Internal Medicine
Kalamazoo, Michigan
01.2025 - Current
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assisted in implementing new software systems for efficient operations management.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Collaborated with management to develop improved scheduling processes and protocols.
- Maintained filing system for records, correspondence and other documents.
FRONT OFFICE RECEPTIONIST
Opus Internal Medicine
Kalamazoo, USA
07.2021 - Current
- Documented and distributed messages to support timely communications.
- Managed digital and analog filing systems to protect confidential data.
- Recorded patient and insurance payments, maintaining accurate financial records.
- Evaluated daily schedules accommodating patient flow and minimizing missed appointments.
- Managed calendar of events and schedules, coordinating appointments for staff members.
- Performed various clerical and administrative functions, such as ordering and maintaining inventory of supplies.
- Maintained medical records, technical library and correspondence files.
ASSISTANT TEACHER
Kid Builders
Mattawan, USA
08.2017 - 07.2021
- Helped teachers develop lesson plans and curriculums for classroom instruction.
- Assessed student learning and provided ongoing formative feedback for growth.
- Served as mentor and role model for learners by demonstrating appropriate behavior.
- Adapted instructional strategies to meet student needs.
- Participated in training courses and professional development opportunities to improve teaching skills.
HOME CARE AIDE
Home Sweet Home
Lawrence, USA
09.2016 - 03.2017
- Checked and documented patient vitals to decipher changes in progress.
- Prepared and served meals in alignment with established dietary restrictions.
- Assisted mobility-challenged patients with access to beds, baths and wheelchairs.
- Applied topical treatments and administered massage therapy to alleviate physical discomfort.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
Education
HIGH SCHOOL DIPLOMA -
Lawton Community Schools
Lawton, MI06-2014
Skills
- Time Management
- Verbal Communication
- Written Communication
- Document Control
- Office Supplies
- Inventory
- Cash Handling
- Office Workflow Support
- Maintaining Office Records
- Microsoft Office
- Medical Office Experience
- Correspondence
- Office Documents
- Organization Skills
- Bank Deposits
- Computer Proficiency
- Spreadsheet Tracking
- Candidate assessment
- Scheduling management
- Operations oversight
Languages
English, Fluent
Timeline
Operations Specialist
Opus Internal Medicine
01.2025 - Current
FRONT OFFICE RECEPTIONIST
Opus Internal Medicine
07.2021 - Current
ASSISTANT TEACHER
Kid Builders
08.2017 - 07.2021
HOME CARE AIDE
Home Sweet Home
09.2016 - 03.2017
HIGH SCHOOL DIPLOMA -
Lawton Community Schools