Jamie Aponte
Rosenberg,TX
Summary
Account Management Team Leader with over a decade of experience in enhancing client satisfaction and expanding portfolios. Expertise in strategic planning, negotiation, and CRM tools to drive market growth. Proven ability to lead teams in fostering strong client relationships and improving operational efficiency.
Overview
13
13
years of professional experience
Work History
Senior Account Manager
Primrose Candy Company
Chicago, IL
02.2012 - Current
- Led the Account Management Team to improve client satisfaction and streamline order processing.
- Developed successful client retention strategies, enhancing long-term partnerships.
- Implemented new processes for onboarding, ensuring smooth transitions for new team members.
- Collaborated with cross-functional teams to meet challenging client demands effectively.
- Resolved client issues efficiently, maintaining high levels of client satisfaction.
Education
High School Diploma -
Roberto Clemente High School
Chicago, IL01-2003
Skills
- Leadership in account management
- Advanced CRM Utilization
- Strategic Client Engagement
- Effective team leadership
- Proficient in Negotiation Tactics
- Workflow Coordination
- Fulfillment Coordination
- Client Portfolio Growth
- Order processing
- Interpersonal Communication Skills
Timeline
Senior Account Manager
Primrose Candy Company
02.2012 - Current
High School Diploma -
Roberto Clemente High School
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