Jamie April
Oak Ridge,USA
Summary
Retail professional with extensive experience in various roles including greeter, cashier, manager, and sales consultant. Skilled in electronics such as appliances, computers, and mobile devices. Proficient in technology related to computers, vehicles, and training on systems and software. Experienced manager with strong abilities in delegating tasks, leading team meetings, promoting team unity, and providing training. Demonstrated core traits include empathy, social skills, relationship-building, organization, problem-solving, analysis, research, compliance, risk management, leadership, team development, customer service excellence, and retail management expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lexus Technology Specialist
Lexus of Knoxville
Knoxville, TN
- Current
- Directs the design and implementation of all technology in-dealership sales training.
- Stays abreast of outside training opportunities for dealership personnel and arranges for training as needed.
- Confers with managers and supervisors to determine training needs.
- Works closely with managers at all facilities to schedule training sessions.
- Formulates training policies, programs, and schedules based on knowledge of identified training needs or changes in products, procedures, or services.
- Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
- Conducts new sales employee orientations, safety seminars, and other training required by local, state, or federal regulations.
- Maintains training records and documents certain training as required by local, state, or federal regulations.
- Trains supervisory personnel in effective techniques for technology on-the-job training and performance evaluation.
- Coordinates established training courses with technical and professional courses offered by area Lexus representatives.
- Stays abreast of new developments, methods, and techniques in the training field.
- Maintains professional appearance and reliable attendance on scheduled work days.
General Merchandise Team Leader - Operations
Target
Sevierville, TN
08.2024 - 02.2025
- Overseeing the flow of merchandise, including receiving, stocking, replenishing shelves, and managing inventory accuracy across the general merchandise department.
- Implementing price changes, promotional signage, and ensuring accurate pricing on all general merchandise items.
- Maintaining a visually appealing presentation of merchandise on the sales floor, including product placement and signage.
- Leading and coaching a team of hourly associates, assigning tasks, providing feedback, and developing their skills to deliver excellent customer service.
- Monitoring sales performance, identifying areas for improvement, and implementing strategies to meet or exceed sales goals.
- Ensuring smooth execution of daily operations including inbound and outbound processes, stock checks, and inventory adjustments.
- Prioritizing a positive customer experience by addressing customer inquiries, resolving issues, and promoting a guest-first culture.
- Reviewing sales data and reports to identify trends, areas of opportunity, and potential issues.
- Picks, preps, packs, sorts, and ships products safely, efficiently and effectively to deliver convenience and quality for guests.
- Monitoring workflow and productivity and ensuring operational efficiency.
Front End Department Supervisor - Fulfillment
Lowes
Knoxville, TN
12.2023 - 06.2024
- Monitor Orders app and MVR alerts ensuring Fulfillment associates are monitoring and working all PUIS orders daily.
- Review the Fulfillment schedule daily to ensure proper coverage.
- Review Inventory Requests (Short Picks) when associate is unable to locate item to be picked.
- Review Omni Fulfillment Dashboard weekly.
- Review and validate PUIS order management reports weekly to ensure they are being properly completed: Unfulfilled, Genesis 30 Day Outstanding, and Genesis All Outstanding.
- Communicate Online PUIS LTR results to Front End and Fulfillment Associates.
- Ensure Bin/Bay Audits are completed weekly.
- Ensure staging areas are clean and organized.
Senior Coordinator
Walmart
Knoxville, TN
10.2023 - 06.2024
- Collaborated with senior leadership in developing long-term plans for growth initiatives.
- Provided oversight of project deliverables, ensuring quality control throughout the process.
- Facilitated cross-functional collaboration between departments to maximize productivity levels.
- Overseeing the planning and implementation of an entire project through budgeting, sourcing suppliers, and project release.
- Resolve conflicts, set goals, and evaluate the performance of others.
- Create a vision for the team and provide support to ensure the success of the project.
Project Team Associate
Walmart
Knoxville, TN
09.2022 - 10.2023
- Commuted between local Walmart stores all over East TN emphasizing Project planning and revamping of the store functionality to aid in creating a more customer-friendly atmosphere.
- Provided exemplary customer service to store associates as well as customers.
- Partnered and communicated with senior management assisting with the execution of the remodel workflow.
- Assisted in remodeling facilities and worked with offsite fixture warehouse associates.
- Complied with all company policies, procedures, integrity, and standards of ethics.
- Displayed flexibility and diversity of expertise while undertaking varying special tasks as assigned by the Project Leader.
Overnight Manager
RaceTrac Petroleum, Inc.
Smyrna, TN
01.2022 - 02.2022
- Supervised and monitored adherence to all safety-related regulations, including food safety regulations.
- Participated in daily store operational activities as needed: assisted customers with checking out using a cash register, ensured the store was clean and well maintained, stocked shelves and coolers, and took inventory on shelf items.
- Greeted and interacted with new and regular guests.
- Suggests products to customers that complement purchases to enhance the guest experience.
- Managed the store operations on designated shifts.
- Maintained inventory in a neat and organized manner.
- Provided prompt, efficient, and courteous service.
- Fostered positive and professional relationships with co-workers and guests, communicated respectfully, and maintained a consistent team-oriented attitude.
- Addressed any employee and guest concerns on designated shifts.
- Set a leading example of RaceTrac’s Core Values, Leadership Qualities, and the RaceTrac Way to the entire team.
- Oversaw, coached, trained, and developed store team members.
- Directed, planned, and apportioned the work of store team members on designated shifts.
- During this position, I was responsible for supporting the General Manager in overseeing the operations and sales of a high-volume convenience store retail outlet. I worked with store management to provide associates with the necessary supervision and leadership on designated shifts while also working to drive profitability, develop people, and maintain the highest level of guest service.
Co-Manager/Assistant Store Manager
Journey’s Shoe Store
Nashville, TN
12.2021 - 01.2022
- Meet and exceed personal and store sales goals and standards of performance.
- Assist in recruiting and hiring high-caliber employees with in-store needs.
- Assist in training and developing a successful sales team.
- Provide feedback, coaching, and accountability to all employees.
- Recognize talented staff and develop them for growth within the company.
- Supervise and manage all aspects of daily store operations in Store Manager and Manager In Training’s absence.
- Supervise and manage all aspects of Loss Prevention practices in Store Manager and Manager In Training’s absence.
- Effectively communicate all store needs to Store Manager and Manager In Training.
- Resolve customer issues effectively.
- Provide a fun, full-service experience to all customers.
- Understand the Journeys culture and demonstrate it to the team.
- Bank Deposits.
- Open/Closing the store.
Certified HT Sony Advisor
Best Buy
Murfreesboro, TN
10.2020 - 11.2021
- Maintained relationships with existing customers while seeking out new business opportunities.
- Gathered, organized, and analyzed information to support written reports.
- In this role, I sold Sony products in Best Buy's Home Theater Department by showing demonstrations and explaining why they are the best brand.
- Sold smart home, connected home, appliances, computers, home theater, and mobile phones, etc.
Sales Consultant
Best Buy
Murfreesboro, TN
06.2019 - 10.2020
- Responsible for retail sales.
- Provided excellent customer service.
- Recognized as the top salesperson for 1 month.
- Performed onsite, in-store retail sales.
- Partnered with company managers to plan sales strategy.
- Answered client questions and addressed problems.
- Built close relationships with clients.
- Resolved register transaction issues.
- During this position, I worked in the computer department selling electronics. I also sold products and electronics in other departments as needed.
Manufacturing Associate, Yoplait
General Mills
Murfreesboro, TN
06.2017 - 06.2019
- Responsible for supporting production packaging and processing operations.
- Sanitation and participation in startup, changeover, operation and shut down of operating equipment.
- Adhere to the safety and compliance protocols.
- Ensure efficiency and oversee the manufacturing process while committing to servicing the client.
Desk Assistant
Housing and Residence Life
Murfreesboro, TN
08.2016 - 03.2019
- Greet students, faculty, and parents.
- Assist residents who are locked out of their rooms.
- Make maintenance requests when needed.
- Answer/transfer calls to/for other faculty.
- Provide campus knowledge when asked or needed.
- Completed any other tasks designated to me.
Secretary/Receptionist
First Care Medical Center
Brownsville, TN
05.2015 - 07.2017
- Filed papers.
- Faxed papers.
- Scheduled/rescheduled appointments for patients.
- Communication with doctors, nurses, etc.
- Answered phone calls.
- Provided a safe and friendly environment for all patients.
- During this position, I worked directly alongside an internal medicine doctor and a cardiologist.
Education
Certificate - Legal Writing
University of Tennessee At Martin
06.2025
Certificate - Law Office Technology
University of Tennessee At Martin
06.2025
Certificate - Certified Paralegal
University of Tennessee At Martin
06.2025
Bachelor of Finance - Business Administration
Middle Tennessee State University
Murfreesboro, TN03.2018
High School Diploma - undefined
Haywood High School
Brownsville, TN05.2015
Skills
- Contract Management
- Document Management
- Microsoft Office, Power Point, Outlook, Word
- Social Networking
- Networking
- Customer Service Skills
- Teamwork
- Team Building
- Mathematics
- Secretarial
- Customer Service
- Sales
- Business Development
- Food Production
- Merchandising
- Management
- Retail management
- Leadership
- Research
- Technology
- Project Management
- Creative Thinking
- Selfstarter
- Fast learner
- Collaborative
- Oral Communication
- Written Communication
- Trainer
- Detail-oriented
- Analytical
- Multitasking
- Leadership
- Adaptable
Websites
- https://www.coursera.org/account/accomplishments/verify/MWKXX6SAFG6V?utm_source%3Dandroid%26utm_medium%3Dcertificate%26utm_content%3Dcert_image%26utm_campaign%3Dsharing_cta%26utm_product%3Dcourse
- https://www.credly.com/badges/4d8e6341-ee1c-44db-84c1-d67a71c4d3c1
- https://www.credly.com/badges/bfb68dc7-7926-49ef-ac70-6396e240f4c3
Certification
- Introduction to Cybersecurity Foundations | August 2023
- Link to Certificate: https://www.coursera.org/account/accomplishments/verify/MWKXX6SAFG6V?utm_source%3Dandroid%26utm_medium%3Dcertificate%26utm_content%3Dcert_image%26utm_campaign%3Dsharing_cta%26utm_product%3Dcourse
- Paralegal Professional (L-PARA NWCA) | June 2025
- Link: https://www.credly.com/badges/4d8e6341-ee1c-44db-84c1-d67a71c4d3c1
- Law Office Technology (L-TECH NWCA) | June 2025
- Link: https://www.credly.com/badges/bfb68dc7-7926-49ef-ac70-6396e240f4c3
- Legal Writing Specialist (L-WRIT NWCA) | June 2025
- Link: https://www.credly.com/badges/b40e97a3-825e-477f-9c5f-96458d226e4e
Timeline
General Merchandise Team Leader - Operations
Target
08.2024 - 02.2025
Front End Department Supervisor - Fulfillment
Lowes
12.2023 - 06.2024
Senior Coordinator
Walmart
10.2023 - 06.2024
Project Team Associate
Walmart
09.2022 - 10.2023
Overnight Manager
RaceTrac Petroleum, Inc.
01.2022 - 02.2022
Co-Manager/Assistant Store Manager
Journey’s Shoe Store
12.2021 - 01.2022
Certified HT Sony Advisor
Best Buy
10.2020 - 11.2021
Sales Consultant
Best Buy
06.2019 - 10.2020
Manufacturing Associate, Yoplait
General Mills
06.2017 - 06.2019
Desk Assistant
Housing and Residence Life
08.2016 - 03.2019
Secretary/Receptionist
First Care Medical Center
05.2015 - 07.2017
Lexus Technology Specialist
Lexus of Knoxville
- Current
Bachelor of Finance - Business Administration
Middle Tennessee State University
High School Diploma - undefined
Haywood High School
Certificate - Legal Writing
University of Tennessee At Martin
Certificate - Law Office Technology
University of Tennessee At Martin
Certificate - Certified Paralegal
University of Tennessee At Martin