JAMIE BINEGAR
Baltimore,MD
Summary
Organized and dedicated professional with a proven track record of providing exceptional customer service in both retail and administrative environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Front of House Employee
Ovenbird Bakery
09.2024 - Current
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests in bakery when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Cookie Lead/Sales Floor Manager
Levain Bakery
04.2023 - 09.2024
- Cultivated a culture of continuous learning and development within the team resulting in consistent improvement in individual and team performance.
- Analyzed sales data to identify trends, adjusting strategies accordingly for maximum effectiveness.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Developed high-performing sales teams through regular coaching, mentoring, and performance reviews.
- Maintained compliance with company policies as well as federal/state regulations concerning safety procedures on the sales floor.
- Established strong customer relationships by providing exceptional service and addressing concerns promptly.
- Resolved escalated customer issues professionally, restoring satisfaction and securing repeat business.
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Managed inventory effectively, ensuring optimal stock levels and timely merchandise availability.
Certified Trainer
Levain Bakery
09.2021 - 04.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Documented attendance, participation, and progress.
- Provided ongoing support for trained individuals, offering guidance as they navigated new challenges in their roles.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
Personal Assistant
Jorie Graham
11.2020 - 09.2021
- Oversaw personal and professional calendars
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Provided multifaceted services by running errands, managing mail, handling class materials preparation, and arranging transportation.
- Improved document management, established systematic filing system that accelerated information retrieval.
Bookseller
BARNES AND NOBLE BOOKSELLERS
11.2018 - 03.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Established strong relationships with customers to encourage repeat business.
- Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
- Conducted inventory audits to identify and address discrepancies, maintaining accuracy in stock levels.
Contract Administrator
UNITED PERFORMANCE METALS
01.2017 - 05.2018
- Monitored incoming contracts and service agreements for correct pricing and information.
- Stored and filed contract documents in orderly, organized systems.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Streamlined operations by developing and implementing improved contract management processes.
- Assisted in the development of standard operating procedures, improving overall efficiency within the Contract Administration department.
Sales Administrative Assistant
UNITED PERFORMANCE METALS
02.2014 - 01.2017
- Streamlined sales processes with efficient data entry and management of client information in the CRM system.
- Contributed to continuous improvement efforts by identifying opportunities for enhanced efficiency and effectiveness within existing processes or procedures, implementing changes as needed after seeking necessary approvals from supervisors or management personnel.
- Cultivated a positive work environment by maintaining professional relationships and contributing to team-wide initiatives to improve morale and productivity.
- Increased accuracy in order processing by meticulously reviewing orders and promptly addressing discrepancies.
- Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
Education
Bachelor of Music - Vocal Music, Church Music Emphasis, Religion
Lee University
01.2013
Skills
- Microsoft Office
- Strong work ethic
- Food safety knowledge
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team player attitude
- Clear communication
- Phone etiquette
Timeline
Front of House Employee
Ovenbird Bakery
09.2024 - Current
Cookie Lead/Sales Floor Manager
Levain Bakery
04.2023 - 09.2024
Certified Trainer
Levain Bakery
09.2021 - 04.2023
Personal Assistant
Jorie Graham
11.2020 - 09.2021
Bookseller
BARNES AND NOBLE BOOKSELLERS
11.2018 - 03.2020
Contract Administrator
UNITED PERFORMANCE METALS
01.2017 - 05.2018
Sales Administrative Assistant
UNITED PERFORMANCE METALS
02.2014 - 01.2017
Bachelor of Music - Vocal Music, Church Music Emphasis, Religion
Lee University