Sofia Vallejo
Sarasota
Summary
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front of House Employee
Master Pizza
Fairlawn, OH
03.2025 - 12.2025
- Delivered exceptional customer service in fast-paced environment.
- Managed front-of-house operations, ensuring smooth workflow during peak hours.
- Handled cash register transactions accurately, maintaining financial integrity.
- Coordinated with kitchen staff to optimize order delivery times and customer satisfaction.
- Resolved customer inquiries and complaints promptly, reinforcing positive dining experiences.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
Assistant Store Manager
Spirit Halloween LLC
Bradenton, FL
08.2025 - 11.2025
- Supervised daily store operations, ensuring efficient workflow and high customer satisfaction.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Analyzed inventory levels to maintain optimal stock and reduce excess merchandise.
- Collaborated with upper management to execute promotional campaigns aligned with company goals.
- Resolved customer inquiries efficiently, fostering positive shopping experiences and repeat business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Sales Associate
Walt Disney World
Orlando, FL
05.2022 - 04.2024
- Assisted guests in navigating around the theme park by providing directions as well as recommendations for attractions or dining locations.
- Initiated conversations with guests in order to build relationships, increase satisfaction, and encourage repeat visits.
- Collaborated effectively with other departments in order to ensure smooth operations throughout the park.
- Interpreted customer needs accurately in order to provide appropriate solutions or suggestions for products or services offered at the park.
- Demonstrated effective communication skills through resolving guest inquiries and complaints in an efficient manner.
- Performed daily operational tasks such as stocking shelves, cleaning areas, and cashiering with accuracy and efficiency.
- Monitored inventory levels of supplies needed for daily operations while ensuring that items were stocked correctly.
Sales Manager
Harley Davidson at Disney Springs
Orlando, US
09.2021 - 05.2022
- Managed customer accounts and customer relationships.
- Established relationships with key customers, providing personalized service and support.
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance.
- Held daily check-ins with team members to set objectives and monitor progress.
- Analyzed sales data to identify trends and make recommendations for improvement.
- Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently.
- Conducted regular training sessions with sales team members to ensure effective sales techniques were used.
- Managed sales team activities by evaluating needs of each territory and participating in sales calls.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
Business Analyst Intern
Sionic
Madrid, US
01.2021 - 04.2022
- Applied qualitative and quantitative analysis skills to complete work.
- Performed audits of business cases and generate detailed reports.
- Collected and documented project requirements.
- Tracked data problems and analyzed information to find root causes.
- Maintained library of templates and reusable knowledge assets to facilitate business intelligence activities.
- Analyzed Financial client business needs and assisted in determining appropriate resources and strategies.
- Streamlined operational efficiencies, gathering requirements to facilitate on-time, under-budget corporate transitions.
Bookkeeping Clerk
SISVAL, LLC
Clermont
01.2018 - 04.2022
- Interpreted sales and pricing policies to departmental personnel and customers.
- Tracked data problems and analyzed information to find root causes.
- Maintained library of templates and reusable knowledge assets to facilitate business intelligence activities.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Investigated daily variances and corrected errors to resolve discrepancies.
Senior Lifeguard
Candlewood Management Service Inc
Monroe, US
06.2019 - 08.2019
- Senior Lifeguard at 55+ gated communities.
- On-site Pool Manager.
- Responsible for water testing, vacuuming, brushing, proper chemical cleaning, maintaining a neat pool deck, and reporting any problems to the Property Managers and community security.
- Conducted regular maintenance checks on pool equipment and reported any issues promptly.
- Assessed potential hazardous conditions within the facility’s aquatic environment.
- Reviewed accident prevention strategies with staff members regularly to minimize risks associated with aquatics programs.
- Responded quickly to accidents or incidents involving patrons by notifying appropriate personnel immediately.
- Developed and implemented water safety plans, policies and procedures for all swimming areas.
- Prepared detailed reports following each shift outlining any incidents that occurred during the day.
- Organized recreational activities for patrons of all ages in accordance with facility guidelines.
Daycare Instructor
River Point Church
Missouri City, US
01.2017 - 12.2017
- Sunday service daycare instructor, dealing with children ages 6 and younger.
- Created activities and guided children through understandable religious services.
- Provided a safe and nurturing environment to promote learning through play.
- Adapted instruction methods based on the developmental levels of students.
Lifeguard
Aquatico Pool Management
Sugar Land, US
05.2016 - 08.2016
- Developed strong working relationships with other employees and general public.
- Conducted pool opening and closing duties.
- Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions.
- Communicated effectively with fellow employees and patrons.
Education
Bachelor of Arts - International Business Management
Schiller International University
FL04-2024
Associate of Arts - International Business
Schiller International University
Spain07-2022
High School Diploma -
Elkins High School
Texas05-2017
Skills
- Microsoft Office
- Administrative assistance
- Data organization
- Time management
- Relationship Building
- Sales Quota Management
- Problem Solving
- Networking Events
- Detail-Oriented
- Customer Complaint Resolution
- Operations Management
- New staff training
- Cash register operations
- Customer needs assessment
- Inventory organization
Certification
CPR/ First Aid, Red Cross, 12/2015 - Present
Interests
Archery, Creative Writing, Story Telling, Swimming, Arts and Crafts, Geology, Mythology, History, Travelling, Reading
WORK HISTORY ADDITIONAL
- Senior Lifeguard, 06/2019, 08/2019, Candlewood Management Service Inc, Monroe, NJ
- Daycare Instructor, 01/2017, 12/2017, River Point Church, Missouri City, TX
- Lifeguard, 05/2016, 08/2016, Aquatico Pool Management, Sugar Land, TX
Timeline
Assistant Store Manager
Spirit Halloween LLC
08.2025 - 11.2025
Front of House Employee
Master Pizza
03.2025 - 12.2025
Sales Associate
Walt Disney World
05.2022 - 04.2024
Sales Manager
Harley Davidson at Disney Springs
09.2021 - 05.2022
Business Analyst Intern
Sionic
01.2021 - 04.2022
Senior Lifeguard
Candlewood Management Service Inc
06.2019 - 08.2019
Bookkeeping Clerk
SISVAL, LLC
01.2018 - 04.2022
Daycare Instructor
River Point Church
01.2017 - 12.2017
Lifeguard
Aquatico Pool Management
05.2016 - 08.2016
Bachelor of Arts - International Business Management
Schiller International University
Associate of Arts - International Business
Schiller International University
High School Diploma -
Elkins High School