Jamie Borgen
Anoka,MN
Summary
Customer-focused Hotel Front Desk Clerk with proven experience in hospitality and customer service. Skilled in managing front desk operations, handling guest inquiries, and providing exceptional service while maintaining high standards of professionalism. Showcased strengths include problem-solving skills, communication ability, and a strong understanding of hotel management systems. Made significant impact in ensuring customer satisfaction through effective conflict resolution strategies and improving operational efficiency.
Overview
10
10
years of professional experience
Work History
Hotel Front Desk Clerk
AmericInn by Wyndham
Ham Lake, MN
08.2014 - Current
- Assisted guests with check-in and check-out procedures as needed.
- Maintained daily records of room availability and rates.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Served as first point of contact for emergency situations requiring evacuation or security personnel.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Processed payments from customers for room charges and incidentals.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Managed cash drawer according to established accounting guidelines.
Education
High School Diploma -
Coon Rapids High School
Coon Rapids, MN06-2000
Skills
- Greeting guests
- Correspondence Management
- Supply Stocking
- Guest Relations
- Multi-Line Phone Systems
- Professional Appearance
- Property Management Systems
- Reservation Management
- Auditing
- Payment handling
- Basic accounting
- Reservations
- Customer Service
- Reservation Processing
- Guest Reception
- Invoicing and Billing
Timeline
Hotel Front Desk Clerk
AmericInn by Wyndham
08.2014 - Current
High School Diploma -
Coon Rapids High School
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