Jamie Botma
DeMotte,IN
Summary
Proven Registration Specialist with a track record of enhancing patient registration accuracy and training proficiency at Lakeshore Bone and Joint Institute. Skilled in HIPAA compliance and patient scheduling, adept at improving team performance and patient satisfaction. Demonstrates strong leadership and documentation capabilities, ensuring operational excellence and privacy standards.
Diligent Registration Specialist known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Registration Specialist
Lakeshore Bone And Joint Institute
05.2023 - Current
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Assisted in developing educational materials related to the registration process for both staff members and patients.
- Organized patient files, ensuring easy access for medical professionals while maintaining strict privacy standards.
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
- Scheduled and registered appointments using Booker scheduling programs.
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for treatment.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
Shift Leader
Crumbl Cookies
07.2022 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
No Degree - Radiography
Indiana University Northwest
Gary, INHigh School Diploma -
Boone Grove High School
Valparaiso, IN05.2022
Skills
- HIPAA Compliance
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Patient Scheduling
- Documentation And Reporting
Timeline
Registration Specialist
Lakeshore Bone And Joint Institute
05.2023 - Current
Shift Leader
Crumbl Cookies
07.2022 - 05.2023
No Degree - Radiography
Indiana University Northwest
High School Diploma -
Boone Grove High School
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