Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jamie Bowen
Open To Work

Jamie Bowen

McDonough,GA

Work Preference

Desired Job Title

Window Clerk Distribution Clerk Automation ClerkBank TellerRamp AgentER Patient Access / Admissions /Bed Control Coordinator

Work Type

Part Time

Location Preference

On-SiteRemote
Location: McDonough, GA, USFayetteville, GAStockbridge, GAAtlanta, GA
Open to relocation: Yes

Salary Range

$14/hr - $16/hr

Summary

Dependable and organized individual with over 20 years in customer service roles. Skilled in cash handling, team collaboration, and maintaining high standards of professionalism. Committed to delivering exceptional service and optimizing workflow.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to these qualities to drive team success and contribute to organizational growth.

Overview

26
26
years of professional experience

Work History

Window Clerk Distribution Clerk Automation Clerk

Retired-United States Postal Service, USPS
04.2000 - 04.2020
  • Processed incoming and outgoing mail efficiently using automated sorting systems.
  • Maintained accurate records of postal transactions and customer interactions.
  • Assisted customers with inquiries, providing timely and effective solutions.
  • Managed inventory of mailing supplies, ensuring availability for daily operations.
  • Processed customer transactions accurately and efficiently to ensure seamless service delivery.
  • Managed inventory levels, ensuring timely restocking of essential supplies and materials.
  • Assisted customers with inquiries, providing clear information about services and processes.
  • Maintained organized work area, contributing to enhanced operational efficiency and safety standards.
  • Trained and mentored new staff on procedures, promoting knowledge sharing and teamwork.
  • Assisted customers with postage purchases, maintaining a high level of product knowledge to provide accurate information.
  • Maintained a clean and organized work area, contributing to an overall positive environment for both employees and customers.
  • Enhanced customer satisfaction by providing efficient and friendly service at the window counter.
  • Successfully managed large volumes of incoming packages for distribution within tight timeframes.
  • Exceeded performance expectations regularly, leading to positive feedback from supervisors and peers.
  • Educated customers on available services such as package insurance, tracking options, and shipping timelines.
  • Recognized potential security risks related to suspicious packages and followed proper protocols to ensure safety.
  • Streamlined mail sorting process for faster delivery times and improved accuracy.
  • Consistently met performance standards for window clerk duties, contributing to the smooth operation of the postal facility.
  • Managed financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
  • Handled incoming phone calls professionally, addressing inquiries or directing callers as needed.
  • Stayed current with changes in postal regulations or procedures through ongoing training opportunities.
  • Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
  • Contributed to a reduction in wait times by working cooperatively with fellow clerks during peak periods.
  • Provided support to other postal staff when needed, fostering a collaborative team atmosphere.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Operated POS systems to accurately process customer purchases.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Provided correct change for purchases to avoid customer confusion or disputes.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Received, sorted, and distributed incoming mail and packages.
  • Championed the adoption of new technologies and software within the distribution department, increasing overall operational efficiency.
  • Maintained safety standards within the warehouse facility through regular inspections and adherence to OSHA guidelines.
  • Prioritized and rearranged tasks to meet changing demands.
  • Prepared boxes, pallets and crates for outgoing shipments.
  • Operated postal machines, including postage meters and mail-processing machines.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.

Bank Teller

Delta Employees Credit Union
01.1999 - 04.2000
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and record keeping.
  • Provided exceptional customer service, resolving inquiries and issues promptly to enhance member satisfaction.
  • Conducted routine audits of cash drawers to maintain accountability and prevent discrepancies in daily balances.
  • Led initiatives for cross-selling financial products, enhancing members' understanding of available services and benefits.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Collaborated with team members to ensure smooth operations and high-quality service.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Calculated fees due, interest and change for customer transactions.
  • Monitored account activity for discrepancies, escalating issues to management when necessary to ensure compliance.

Ramp Agent

Delta Air Lines, Inc
01.1997 - 04.2000
  • Coordinated aircraft arrivals and departures, ensuring timely gate assignments and ground support services.
  • Conducted safety inspections of ground equipment, ensuring compliance with regulatory standards and protocols.
  • Collaborated with team members to optimize turnaround times through effective communication and coordination strategies.
  • Resolved operational issues promptly by troubleshooting equipment malfunctions, preventing delays in service delivery.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Connected electrical power unit and hoses to aircraft.
  • Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
  • Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
  • Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
  • Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.
  • Enhanced security measures for cargo and personnel areas, ensuring strict compliance with regulatory standards.
  • Safely guided aircraft to and from gates, maintaining strict adherence to safety protocols.
  • Maintained clean, orderly work environment free of hazards.
  • Operated equipment while observing standard safety procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Strapped items down over protective padding to secure throughout transportation.

ER Patient Access / Admissions /Bed Control Coordinator

Southern Regional Medical Center
02.1994 - 01.1997
  • Coordinated bed assignments to optimize patient flow and resource allocation.
  • Implemented efficient bed management processes to reduce patient wait times.
  • Collaborated with clinical staff to ensure timely admissions and discharges.
  • Utilized electronic health record systems for accurate tracking of bed availability.
  • Assisted in emergency situations by rapidly reconfiguring unit layouts and reallocating beds as needed.
  • Enhanced patient satisfaction with the admission process through prompt and efficient bed assignment coordination.
  • Supported hospital administration in capacity planning initiatives through detailed tracking of bed utilization trends.
  • Improved patient flow by efficiently managing bed assignments and coordinating with various hospital departments.
  • Collaborated with housekeeping to ensure rooms were cleaned promptly, resulting in reduced turnaround times for incoming patients.
  • Worked closely with discharge planners to identify potential early discharges, facilitating timely bed availability for incoming patients.
  • Streamlined communication between nursing staff and physicians for timely patient placement decisions.
  • Maintained up-to-date knowledge of bed status, ensuring accurate information was available to medical staff at all times.
  • Communicated with patients, ensuring that medical information was kept private.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Maintained HIPPA Guidelines
  • Colleted insurance information and scanning documents
  • Enter and verified Medicaid and Medicare

Education

Core Classes

Clayton State University
Morrow, GA

Mount Zion High School
Jonesboro, GA
05.1995

Skills

  • Motivational skills
  • Cash handling expertise
  • Accountability
  • Customer service
  • Pallet jack operation
  • Cash register operation
  • Shipping and packaging
  • Payment processing
  • POS system operation
  • Hospitality and accommodation
  • Teamwork and collaboration
  • Honest and dependable
  • Reliable and responsible
  • Customer assistance
  • Customer service excellence
  • Organizational skills
  • Team collaboration
  • Flexible schedule
  • Self motivation
  • Interpersonal skills
  • Professionalism
  • Staff supervision
  • Time management abilities
  • Adaptable and flexible
  • Multitasking
  • Report generation
  • Fraud detection

Timeline

Window Clerk Distribution Clerk Automation Clerk

Retired-United States Postal Service, USPS
04.2000 - 04.2020

Bank Teller

Delta Employees Credit Union
01.1999 - 04.2000

Ramp Agent

Delta Air Lines, Inc
01.1997 - 04.2000

ER Patient Access / Admissions /Bed Control Coordinator

Southern Regional Medical Center
02.1994 - 01.1997

Core Classes

Clayton State University

Mount Zion High School

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