Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Bowey

Elkhorn,WI

Summary

Dynamic Billing Specialist with a proven track record at Exact Sciences Laboratories, adept at resolving complex billing discrepancies and enhancing system accuracy. Skilled in billing systems and customer engagement, I foster teamwork and deliver timely solutions, ensuring compliance and customer satisfaction while driving repeat business through effective problem-solving.

Overview

15
15
years of professional experience

Work History

Billing Specialist

Exact Sciences Laboratories
09.2023 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Customer Service Representative

Exact Sciences Laboratories
09.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Lead

MercyCare Health Plans
01.2011 - 09.2021
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Education

Elkhorn Area High School
Elkhorn, WI

Skills

  • Billing systems and software
  • Insurance verification
  • Invoice processing
  • Customer service
  • Claims processing
  • Data entry proficiency
  • Decision-making
  • HIPAA compliance
  • Denial management
  • Customer engagement
  • Team collaboration
  • Collections
  • Problem-solving

Timeline

Billing Specialist

Exact Sciences Laboratories
09.2023 - Current

Customer Service Representative

Exact Sciences Laboratories
09.2021 - Current

Customer Service Lead

MercyCare Health Plans
01.2011 - 09.2021

Elkhorn Area High School

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