Jamie Boyd
Defiance,OH
Summary
Accomplished General Manager recognized for fostering a collaborative team environment and delivering exceptional customer satisfaction. Strong background in problem resolution and operational excellence, poised to contribute to organizational success.
Overview
4
4
years of professional experience
Work History
General Manager
Tim Horton's
Defiance, OH
09.2022 - 11.2026
- Oversaw daily operations, ensuring adherence to quality and service standards.
- Implemented strategies to enhance customer satisfaction and drive repeat business.
- Trained and mentored staff, fostering a collaborative team environment.
- Analyzed sales data to identify trends and optimize inventory management.
- Streamlined operational processes, reducing costs while maintaining service levels.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Medical Billing
Baker College
Allen Park, MI07-2027
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Customer relations
- Inventory control
- Employee scheduling
Timeline
General Manager
Tim Horton's
09.2022 - 11.2026
Medical Billing
Baker College