Jamie Brown
Human Resource Specialist
New Caney,TX
Summary
Accomplished professional with a robust background in insurance and human resources, notably at Veterans Administration Regional Insurance Center. Excelled in regulatory compliance and HR program development, enhancing operational efficiency and employee productivity. Demonstrated talent in account management and personnel engagement, achieving significant process improvements and fostering a culture of excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Specialist 40 Hours
Veterans Administration Regional Insurance Center
Philadelphia, PA
04.2024 - Current
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
- Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
Human Resource Manager 40 Hours
Eimaj Essentials
Houston, TX
06.2020 - Current
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Held exit interviews and documented information discussed with employees.
- Identified, screened, and interviewed potential employees.
- Identified operational weaknesses to improve or innovate people, programs, and processes.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
Insurance Adjuster 40 Hours
Pilot Catastrophe Services
Fort Worth, TX
04.2021 - 10.2024
- Interpreted insurance policy language to apply appropriate coverage.
- Prepared detailed written reports of findings to document investigation results.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Calculated and authorized payment of claims within designated authority level.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
Mail Handler 40 Hours
United States Postal Service, USPS
Houston, TX
11.2018 - 02.2024
- Adhered strictly to postal regulations regarding package size, weight limits.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Collaborated with other sorters in order to meet daily production goals.
- Counted products manually or electronically to transfer into sorting systems.
Advanced Medical Support Assistant 40 Hours
Michael E. DeBakey VA Medical Center
Houston, TX
01.2019 - 12.2019
- Provided support to physicians by entering orders into the computerized order entry system accurately.
- Educated patients about medications, procedures and physician's instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assisted back office patient processes to reduce office wait times.
- Scheduled appointments for medical procedures and physician consultations with patients.
Enrollment Specialist 40 Hours
Ashford University
San Diego, CA
02.2018 - 11.2018
- Handled new enrollments by entering customers' data and reviewing information.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Leveraged industry trends to shape solutions and approaches.
- Performed data entry and maintained accurate records of student enrollment information.
Supervisor 40 Hours
Real Appeal
Las Vegas, NV
04.2016 - 02.2018
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Streamlined workflow processes, reducing project completion times.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Organized client meetings to provide project updates.
Education
Bachelor of Science - Applied Behavior Analysis
University Of Arizona Global Campus
Chandler, AZ03-2025
Skills
- Account management expertise
- Financial planning
- Regulatory compliance
- Documentation
- Insurance law
- HR program development
- Personnel engagement
- Talent management
- Recruiting
- Training development
- Paperwork verification
- Microsoft Office Suite
Certification
- Licensed Signing Agent since 2020
- Notary
- All Lines Adjuster TX
References
References available upon request.
Timeline
Insurance Specialist 40 Hours
Veterans Administration Regional Insurance Center
04.2024 - Current
Insurance Adjuster 40 Hours
Pilot Catastrophe Services
04.2021 - 10.2024
Human Resource Manager 40 Hours
Eimaj Essentials
06.2020 - Current
Advanced Medical Support Assistant 40 Hours
Michael E. DeBakey VA Medical Center
01.2019 - 12.2019
Mail Handler 40 Hours
United States Postal Service, USPS
11.2018 - 02.2024
Enrollment Specialist 40 Hours
Ashford University
02.2018 - 11.2018
Supervisor 40 Hours
Real Appeal
04.2016 - 02.2018
Bachelor of Science - Applied Behavior Analysis
University Of Arizona Global Campus
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