Jamie Burkett
Yakima,WA
Summary
Dedicated professional with experience at Community Living, skilled in client support and behavior redirection. Proven ability to enhance client well-being through tailored care plans and crisis intervention. Strong time management and first aid skills contribute to maintaining a safe environment and achieving personal goals for clients.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Community Living
Yakima, WA
06.2018 - 10.2020
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Swing Manager
McDonald’s
Eugene, OR
02.2015 - 09.2017
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Increased customer satisfaction by maintaining a clean and organized restaurant environment.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Pizza Maker
Pizza Hut
Eugene, OR
04.2013 - 05.2014
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Education
Selah High School
06.2011
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
Timeline
Direct Support Professional
Community Living
06.2018 - 10.2020
Swing Manager
McDonald’s
02.2015 - 09.2017
Pizza Maker
Pizza Hut
04.2013 - 05.2014
Selah High School