Jamie Burney
Clarksville
Summary
Reliable and hardworking professional who works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. I am also an accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bar and Event Manager
Old Glory Distilling Company
09.2021 - 12.2022
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees
- Created promotional materials such as flyers or posters to advertise specials or upcoming events
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment
- Maintained accurate records of liquor inventory and purchases for budgeting purposes
- Ensured compliance with local health codes regarding food storage temperatures or alcohol-serving guidelines
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing
- Assisted with planning special events such as wine tastings or cocktail parties
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes
- Assisted in developing menus and drink recipes featuring seasonal ingredients from local suppliers while optimizing profitability
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands
- Managed administrative logistics of events planning, event booking, and event promotions.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
Manager/Bartender/Server
Strawberry Alley Ale Works
05.2019 - 06.2021
- Provided leadership during times of organizational change or crisis situations
- Coached, mentored and trained team members in order to improve their job performance
- Scheduled interviews for potential candidates and conducted reference checks prior to hire
- Ensured compliance with all applicable laws, regulations, industry standards
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services
- Created monthly reports for senior management summarizing operational performance metrics
- Coordinated cross-departmental projects to ensure timely and successful completion
- Led a team of 50 employees, at a time, ensuring high productivity and excellent customer service
- Created monthly work schedules for bartending staff based on business volume and needs
- Conducted inventory of supplies, liquor and beer
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette
- Developed cost controls methods to reduce waste and maximize profits
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Achieved consistent year-over-year growth in overall event bookings through proactive prospecting efforts.
Manager/Bartender/Server
Edward's Steakhouse
04.2014 - 05.2019
- Ensuring prompt responses to customer inquiries and addressing complaints
- Performed job responsibilities with precision and efficiency
- Maintained cleanliness throughout the workplace by diligently performing various cleaning tasks
- Ensured proper sanitation of bar area, glassware, utensils, and equipment
- Managed cash drawer at the end of each shift ensuring accuracy of funds received
- Maintained inventory of liquor, beer, wine, and other beverage items
- Prepared alcoholic and non-alcoholic beverages according to recipe standards
- Greeted customers and provided excellent customer service
- Processed payments accurately and efficiently with POS system
Sales Associate
Gap Inc.
08.2015 - 01.2016
- Greeted customers upon entering the store and provided assistance
- Organized displays to attract customers and promote sales
- Kept informed about new products arriving at the store on a regular basis
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts
- Provided product information and answered customer questions
Restaurant Manager
The Blackhorse Pub and Brewery
05.2008 - 04.2014
- Resolved customer complaints in a professional manner to maintain positive relationships with guests
- Handled cash register transactions accurately while ensuring proper money handling procedures were followed at all times
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control
- Supervised and trained staff in customer service, food handling, and safety protocols
- Implemented effective marketing campaigns to increase revenue and improve brand awareness
- Adhered to all health department regulations regarding food storage and preparation
- Inspected food deliveries for quality control purposes before accepting them into inventory
Restaurant Manager
Cloud 9
03.2012 - 12.2012
- Assisted with kitchen preparation during peak times as needed
- Resolved customer complaints in a professional manner to maintain positive relationships with guests
- Ensured compliance with all food safety regulations and sanitation standards
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control
- Developed strategies for improved operational efficiency and customer satisfaction
- Ordered supplies from vendors as needed while staying within budget guidelines
Administrative Assistant
Square D
10.2005 - 10.2006
- Efficiently managed telephone switchboard operations by answering, screening, and forwarding calls, taking messages and scheduling appointments
- Utilized computer systems, mail services, and fax machines to effectively transmit information and documents to customers
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Entered data into spreadsheets using Microsoft Excel or other similar programs
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
Education
Associate's Degree -
Austin Peay State University
Clarksville, TN12.2015
High School Diploma -
Hamilton High School
Hamilton, OH06.2004
Skills
- Food Service & Beverage Preparation
- Cocktail list development
- Menu Memorization
- Health and safety compliance
- ABC Regulation
- Inventory Management
- Suggestive Selling
- Payment Processing
- Basic accounting
- Order Management
- Marketing and sales experience
- Experience with Aloha POS System
- Experience with Microsoft Windows
- Experience with Revel
- Experience with Apple (iOS) products
- Organizational Management
- Document Control
- Performance reporting
- Incidents management
Certification
- Serve Safe Certified
- ABC License
Timeline
Bar and Event Manager
Old Glory Distilling Company
09.2021 - 12.2022
Manager/Bartender/Server
Strawberry Alley Ale Works
05.2019 - 06.2021
Sales Associate
Gap Inc.
08.2015 - 01.2016
Manager/Bartender/Server
Edward's Steakhouse
04.2014 - 05.2019
Restaurant Manager
Cloud 9
03.2012 - 12.2012
Restaurant Manager
The Blackhorse Pub and Brewery
05.2008 - 04.2014
Administrative Assistant
Square D
10.2005 - 10.2006
High School Diploma -
Hamilton High School
- Serve Safe Certified
- ABC License
Associate's Degree -
Austin Peay State University
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