Taylor Rogers
Houghton Lake
Summary
Dynamic hospitality professional with extensive experience at Copper Kettle Distilling Company, excelling in customer service and multitasking. Proven ability to enhance guest satisfaction through attentive service and effective communication. Strong team collaborator with a keen attention to detail, ensuring a clean and welcoming environment while managing high-pressure situations seamlessly.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
3
3
years of professional experience
Work History
Waitress
Copper Kettle Distilling Company
10.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Hostess/Waitress
Kilcare Bar and Grill
12.2023 - 06.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier/Ice Cream Server
R&J's Best Choice Marketplace
06.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
06-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Hospitality service expertise
Timeline
Waitress - Copper Kettle Distilling Company
10.2024 - Current
Hostess/Waitress - Kilcare Bar and Grill
12.2023 - 06.2024
Cashier/Ice Cream Server - R&J's Best Choice Marketplace
06.2022 - 08.2022
Houghton Lake High School - High School Diploma,
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