Jamie Campbell
Houston,TX
Summary
Highly motivated and innovative professional bringing 10 + years of work experience with a desire to take on new challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Adept at working effectively unsupervised and quickly mastering new skills. Developed passion for enriching the community and work environments a part of, utilizing expertise formulated from a unique work experience history.
Overview
9
9
years of professional experience
Work History
Project Specialist, Supplement
Anthem- Elevance Health
10.2022 - Current
- Handled over 50 Medicare supplement members accounts daily, by answering questions, educating on benefits, processing payments, and assisting with enrollment or cancellations
- Maintained positive member and employee relations by providing accurate and efficient service regarding member accounts, claims, billing inquiries, and requests
- Trained and well experienced in HIPPA policies and procedures to enhance compliance with government laws and regulations.
Associate Project Manager
Alliantgroup
03.2022 - 07.2022
- Analyzed organizational data to identify COVID-19 impacts to business operations qualifying clients for tax credits
- Substantiated technical analysis within the legal tax standard through presentations and written reports
- Consulted with CPAs and C-suite decision makers on tax incentive credits and related business processes
- Collaborated closely with quality control attorneys, client relations associates, and tax controversy departments to ensure client satisfaction and legally sound credit identification
- Liaised with project manager to independently manage smaller projects or contribute to tasks and activities on larger projects
- Conducted meetings and prepared reports to communicate project status with internal and external stakeholders
- Communicated with key stakeholders to determine project requirements and objectives
- Devised implementation plans and performed cost-benefit and ROI analyses.
Member Support Specialist
Vizient
04.2021 - 02.2022
- Helped over 50 members daily resolve account problems and navigate internal systems to handle routine needs
- Leveraged software and systems to research and resolve member inquiries
- Presented existing and prospective customers with valuable service or product information to aid in decision-making
- Responsible for increasing member satisfaction by developing and implementing various procedures involving creativity, analytical thinking, leadership, and computer proficiency
- Responded to member queries in timely and accurate fashion, via phone, email, or chat
- Identifying member needs and helping members use specific features
- Analyzing and reporting product malfunctions used by members.
Customer Service Call Center Manager
AT&T
04.2019 - 04.2021
- Maintained up-to-date knowledge about AT&T products and services
- Responded to over 100 customer queries daily about ATT services, equipment, promotions, roaming and billings
- Evaluated employee job performance and motivated staff to improve productivity
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Audited customer account information to identify issues and develop solutions
- Set clear expectations and helped employees pursue optimal paths for achieving each target
- Enhanced customer retention and satisfaction by providing outstanding and prompt customer services
- Handled large volume of customer calls and completed service orders efficiently by understanding customer needs and recommend appropriate products and rate plans
- Developed innovative ways to sell AT&T products and services.
Brand Manager
L Brands, Victoria's Secret
12.2017 - 04.2019
- Drove sales growth by flexing into multiple areas including: selling, cashiering, processing, replenishing, setting floor-sets, and cleaning
- Recommended product changes to enhance customer interest and maximize sales
- Strengthened branding initiatives by coordinating annual events to maximize outreach
- Led team focused on increasing client communications, campaign effectiveness and YOY sales.
Patient Care Coordinator
Opelousas General Health System
07.2014 - 02.2016
- Arranged hospital admissions for patients in high-stress emergency unit environment
- Received and routed messages or documents, such as laboratory results, to appropriate staff
- Interviewed over 75 patients daily to complete documents, case histories, or forms, such as intake or insurance forms
- Operated office equipment and software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction
- Completed insurance verifications and claim forms for patient intake and processing.
Education
Bachelor of Arts - Professional, Technical, Business, And Scientific Writing
University of Louisiana At Lafayette
Lafayette, LA08.2018
Skills
- Event Logistics
- Data Analytics
- Team Building
- Coaching & Development
- Expense Reporting
- Logistical Planning
- Experience Design
- Project Management
- Microsoft Suite
- G-Suite
- Trauma Informed Care
- Paper Editing and Proofreading
- Great Memorization Ability
- Excellent leadership skills
- Public Speaking
- Data collection
- Marketing
- B2B sales
- Salesforce
- Employee relations
- Customer service
- Technical Support
- Tax Experience
- Merchandising
- Research
- Sales
- Help Desk
- Negotiation
- Program Management
- Account Management
- Project Proposals
- On-Time Project Delivery
- Project Presentations
- Information Technology Management
- Microsoft Excel
Timeline
Project Specialist, Supplement
Anthem- Elevance Health
10.2022 - Current
Associate Project Manager
Alliantgroup
03.2022 - 07.2022
Member Support Specialist
Vizient
04.2021 - 02.2022
Customer Service Call Center Manager
AT&T
04.2019 - 04.2021
Brand Manager
L Brands, Victoria's Secret
12.2017 - 04.2019
Patient Care Coordinator
Opelousas General Health System
07.2014 - 02.2016
Bachelor of Arts - Professional, Technical, Business, And Scientific Writing
University of Louisiana At Lafayette
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