Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Cardona

Laredo

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

TitleMax
10.2023 - Current
  • Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.


Kitchen Attendant

Residence Inn Marriott
01.2019 - 10.2023
  • Maintained cleanliness and organization of kitchen and dining areas to ensure compliance with health standards.
  • Assisted culinary team in food preparation, ensuring timely service during peak hours.
  • Operated kitchen equipment safely and efficiently to support daily food production needs.
  • Trained new kitchen staff on safety protocols and operational procedures to enhance team performance.

Housekeeper

Residence Inn Marriott
07.2015 - 07.2018
  • Managed daily cleaning operations, ensuring high standards of hygiene and sanitation in all areas.
  • Trained and mentored new staff on cleaning procedures and safety protocols.
  • Developed and implemented efficient cleaning schedules to optimize workflow.
  • Conducted regular inspections to maintain quality control and address deficiencies promptly.

Education

High School Diploma -

United South High School
Laredo, TX
05-2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Microsoft outlook
  • Filing

Timeline

Customer Service Representative

TitleMax
10.2023 - Current

Kitchen Attendant

Residence Inn Marriott
01.2019 - 10.2023

Housekeeper

Residence Inn Marriott
07.2015 - 07.2018

High School Diploma -

United South High School

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