JAMIE CARROLL
Crandall,TX
Summary
Customer experience advocate with five years' experience providing great services to customers in a dynamic work environment. Proven ability to handle customer issues quickly and discreetly with providing a positive relationship. Seeking to leverage the skills as a reliable customer experience representative.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
ContinuumGlobal
Crandall, TX
11.2023 - Current
Customer Experience Advocate in Messaging and Lease-end
GM FINANCIAL- AMERICREDIT
10.2020 - 08.2022
- Providing remarkable service within the CX messaging and phone channel to impact customer retention and loyalty strategies to create for life customers
- Delivering a high level of service by gathering, processing, consolidating and analyzing date to promote brand loyalty
- Performing account management of complex and high exposure accounts to support customer retention
- Receive and make outbound calls and account follow up to ensure service levels, account resolution and timely processing of customer request
- Executing triage account management protocol to deliver immediate resolution to high complex accounts while promoting first/second call resolution
Education
High school dipoloma -
O.D. Wyatt High School
06.2020
Skills
- Customer Service
- Professionalism
- Microsoft Office Skills
- Verbal Communication
- Written Communication
- Computer Systems Navigation
- Fast-paced Environment
- Creative Problem Solving
- Multi Phone Line Management
Timeline
Patient Service Representative
ContinuumGlobal
11.2023 - Current
Customer Experience Advocate in Messaging and Lease-end
GM FINANCIAL- AMERICREDIT
10.2020 - 08.2022
High school dipoloma -
O.D. Wyatt High School