Jamie Christensen
Spokane Valley
Summary
Results-driven Program Coordinator with expertise in policy compliance, crisis intervention, and client advocacy. Proven ability to enhance team collaboration and develop training materials, ensuring project deliverables are met on time and within budget.
Overview
5
5
years of professional experience
Work History
Program Coordinator
Catholic Charities of Eastern Washington
Spokane
04.2022 - Current
- Managed communication between staff, volunteers, and external partners effectively.
- Developed educational materials for training sessions.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Provided guidance and support to program staff in navigating resources, services, and opportunities.
- Ensured timely completion of project deliverables within the budget.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Facilitated communication between team members by organizing regular meetings.
- Assisted in developing training materials and providing instruction on how to use them effectively.
- Maintained positive working relationship with fellow staff and management.
- Provided direct supervision of Peer Support Specialists, Care Coordinators, and Healthcare Coordinators.
- Worked closely with HR and the Program Director to resolve staffing issues.
- Hiring and Onboarding.
Care Coordinator
Catholic Charities of Eastern Washington
Spokane
05.2021 - 03.2022
- Coordinated client care plans with healthcare providers and community resources.
- Assisted clients in accessing benefits.
- Maintained accurate case records and documented client interactions.
- Facilitated communication between clients, families, and service providers.
- Advocated for clients' needs within the community and service networks.
- Maintained accurate client records in accordance with agency policies and procedures.
- Educated clients on available resources and services within their communities.
- Scheduled appointments for clients with appropriate medical specialists.
- Provided crisis intervention services when needed.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Participated in audits as required by funding sources.
Peer Support Specialist
Catholic Charities of Eastern Washington
Spokane
11.2020 - 05.2021
- Provided emotional support to individuals navigating mental health and SUD challenges.
- Assisted clients in developing coping strategies for daily stressors.
- Educated clients about available resources and support services.
- Documented client interactions and progress.
- Participated in training sessions to enhance peer support skills and knowledge.
- Provided crisis intervention services to individuals in need of emotional and mental support.
- I listened to personal stories, asked questions, and offered knowledgeable advice for different situations.
- Instilled hope by promoting positive self-disclosure and actively listening to clients' needs empathetically.
Education
GED -
Great Basin College
Elko, NV02-2003
Skills
- Program management and policy compliance
- Training development and resource allocation
- Data documentation
- Client advocacy
- Crisis intervention
- Team collaboration
- Performance evaluation
- Problem solving
- Conflict resolution
- Effective listening
- Team oversight
- Report creation
- Staff evaluation and development
- Task prioritization
References
References available upon request.
Timeline
Program Coordinator
Catholic Charities of Eastern Washington
04.2022 - Current
Care Coordinator
Catholic Charities of Eastern Washington
05.2021 - 03.2022
Peer Support Specialist
Catholic Charities of Eastern Washington
11.2020 - 05.2021
GED -
Great Basin College