Jamie Clark
Ardmore,OK
Summary
Accomplished professional with expertise in cash handling and customer service, honed at First Bank and Trust Company. Proven track record in enhancing workflow efficiency and resolving customer issues with empathy. Successfully balanced cash drawers with 99% accuracy, demonstrating reliability and professionalism in high-pressure environments. Skilled in banking software and payment processing.
Overview
5
5
years of professional experience
Work History
Mulitbanker
The First National Bank and Trust
Chickasha, Oklahoma
10.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Upselling banking services and products
Teller
First Bank and Trust Company
Ardmore, OK
05.2023 - 09.2025
- Processed customer transactions accurately and efficiently at First Bank and Trust Company.
- Assisted customers with account inquiries and provided relevant information.
- Maintained cash drawer balance and ensured compliance with security protocols.
- Collaborated with team members to improve service delivery and workflow efficiency.
- Handled customer complaints professionally, resolving issues promptly.
- Conducted routine audits of cash drawers to ensure accuracy and accountability.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
Desk Clerk
Lake Murray Lodge
Ardmore, OK
12.2022 - 05.2023
- Managed guest check-ins and check-outs efficiently.
- Provided exceptional customer service to lodge visitors daily.
- Maintained accurate reservation records using lodging management software.
- Assisted guests with inquiries and local area information.
- Processed payments and balanced cash register at the end of shifts.
- Handled guest complaints promptly, ensuring a positive experience.
- Greeted guests upon arrival in a friendly and professional manner.
- Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
- Verified identity of guests prior to issuing keys or access cards.
- Welcomed large volume of guests and improved overall customer service.
- Assisted customers with check-in and check-out procedures, providing necessary information and guidance.
- Handled payment processing and provided customers with receipts and proper bills and change.
Concession Worker
Falls Creek Conference Center
Davis, OK
06.2021 - 08.2021
- Maintained cleanliness and organization of the concessions area consistently.
- Collaborated with team members to ensure excellent customer service experiences.
- Handled customer inquiries and resolved issues with professionalism.
- Cleaned concession area including counters, floors, equipment, and utensils.
- Followed company procedures for opening and closing concession stands.
- Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Assisted in training new employees on proper concession stand operations.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
Kitchen Staff
The Clubhouse
Ardmore, OK
08.2020 - 03.2021
- Prepared ingredients and maintained kitchen cleanliness for efficient meal service.
- Assisted chefs in food preparation and cooking during peak hours.
- Operated kitchen equipment, ensuring proper use and cleanliness after each shift.
- Collaborated with team members to streamline food assembly processes.
- Followed safety guidelines to ensure a secure working environment at all times.
- Ensured compliance with health regulations during food handling and storage procedures.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Maintained cleanliness of work areas throughout shift.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Moved smoothly between different cooking stations to assist with meal preparations.
- Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
- Operated various kitchen appliances such as mixers, slicers, ovens, grills .
- Contributed to successful kitchen operations with smooth handling of daily checklists.
Education
High School -
Plainview High School
Ardmore, OKSkills
- Cash handling
- Customer service
- Customer transactions
- Banking software
- Workflow efficiency
- Payment processing
- Professionalism
- Reliable
- Drawer balancing
- Patience and empathy
- Compliance adherence
- Transaction processing
- Relationship building
- Communication skills
- Upselling products
- Sales techniques
- Upselling
References
- Brandon Cole, Brandoncole3000@gmail.com, 1(219) 613-0764
- Harley Stewart, hstewart@fb247.com, 1(580) 222-9191
- Colton McCall, colton,mccall@okbu.edu, 1(918) 618-3194
- Clayton Williams, clayton.williams@travelok.com, 1(580) 630-8691
- Natalie Sloat, nsloat@fb247.com
- Kelli Lauricella, Kelli.lauricella@travelok.com, 1(580) 490-2041
Timeline
Mulitbanker
The First National Bank and Trust
10.2025 - Current
Teller
First Bank and Trust Company
05.2023 - 09.2025
Desk Clerk
Lake Murray Lodge
12.2022 - 05.2023
Concession Worker
Falls Creek Conference Center
06.2021 - 08.2021
Kitchen Staff
The Clubhouse
08.2020 - 03.2021
High School -
Plainview High School