Jamie Coli
Boynton Beach,FL
Summary
Dynamic and results-driven Surgical Coordinator, excelling in patient care and operational efficiency. Skilled in managing fast-paced environments, ensuring procedural accuracy, and delivering exceptional customer service. Proficient in coordinating complex workflows, data entry, and electronic medical records (EMR) management, with the ability to work independently and with minimal supervision. Known for adaptability, empathy, and a strong work ethic, that consistently exceeds expectations. Dedicated to applying analytical and organizational expertise to drive success in evolving environments.
Overview
7
7
years of professional experience
Work History
Physician Practice Surgical Coordinator
Baptist Health South Florida
Boynton Beach, FL
01.2023 - Current
- Orchestrates surgical procedures for a high-volume physician group, coordinating schedules for five surgeons and collaborating with multidisciplinary teams using scheduling software, improving scheduling efficiency and ensuring the seamless handling of 150+ procedures monthly.
- Ensures compliance with AMA CPT codes and ICD-10 guidelines by accurately coding diagnoses and procedures, achieving a near-perfect accuracy rate through continuous training and regular quality checks, minimizing billing errors.
- Verifies and fulfills pre-operative requirements, including clearance letters, diagnostic tests, lab results, and insurance authorizations, reducing cancellations through a comprehensive tracking system, and consistent follow-ups.
- Optimizes team collaboration for efficient care delivery by acting as a liaison among patients, surgeons, and hospital staff, facilitating communication through secure messaging platforms and streamlined scheduling protocols, leading to a notable increase in patient and physician satisfaction scores.
Physician Practice Patient Representative
Baptist Health South Florida
Boynton Beach, FL
04.2022 - 01.2023
- Managed front office operations for over 250 patients weekly, checking in patients, and handling a high volume of calls and appointments for several surgeons. Streamlined phone systems and used scheduling software, improving patient satisfaction and appointment adherence.
- Scheduled office visits, updated patient demographics in the EMR, and obtained referrals for visits and procedures. Ensured accurate data entry and streamlined communication with physicians, reducing delays in care, and increasing patient satisfaction.
- Monitored patient information and relayed key details to healthcare staff, using tracking tools, and coordinating with care teams. Optimized treatment plans, reduced delays in care, and ultimately improved patient outcomes.
Administrative Specialist
BioTek Instruments Inc
Winooski, VT
08.2018 - 01.2019
- Organized and maintained documentation, including invoices and records, by filing them in alphanumeric order, and assisting with precise data entry, ensuring data integrity, and reducing document retrieval time.
Education
Health Informatics -
Center for Technology
Essex Junction, VTBachelors degree - Psychology
Florida Atlantic University
Boca Raton, FLSkills
- Customer service
- EMR systems
- Microsoft Office
- Phone etiquette
- Time management
- Communication and coordination
Timeline
Physician Practice Surgical Coordinator
Baptist Health South Florida
01.2023 - Current
Physician Practice Patient Representative
Baptist Health South Florida
04.2022 - 01.2023
Administrative Specialist
BioTek Instruments Inc
08.2018 - 01.2019
Health Informatics -
Center for Technology
Bachelors degree - Psychology
Florida Atlantic University
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