Jamie Cooney
Denver,CO
Summary
Dynamic server and bartender with a strong focus on customer satisfaction and team collaboration. Known for effective problem-solving skills and adaptability in fast-paced environments, consistently enhancing guest experiences and staff training.
Overview
6
6
years of professional experience
Work History
Breakfast Server
Sheraton Orlando North
Maitland, Florida
11.2023 - 01.2025
- Provided prompt and courteous breakfast service, enhancing guest satisfaction in dining area.
- Set up and refreshed breakfast buffet, ensuring quality and variety of items and beverages.
- Guided guests with menu selections and shared detailed food descriptions, improving their dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on service standards and dining procedures.
- Assisted in other hotel outlets including Irish Pub and Banquet service
Bartender
Brix and Mortar Urban Winery
Orlando, FL
10.2023 - 01.2025
- Monitored guests' alcohol consumption to ensure responsible drinking and compliance with legal regulations.
- Recommended wines to elevate customer dining experiences and complement food selections.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared a variety of small plates and appetizers to enhance guest satisfaction and dining options.
- Communicated with management on inventory needs, customer concerns, and facility security
Bartender
Interlachen Country Club
Winter Park, Florida
01.2021 - 09.2021
- Prepared and served a variety of beverages to members and guests.
- Engaged with guests to enhance satisfaction through personalized service and tailored beverage recommendations.
- Trained new staff on bar procedures to ensure consistent service quality and adherence to customer service standards.
- Maintained cleanliness and organization of the bar area and equipment.
- Followed safety and sanitation protocols to ensure a safe work environment.
- Managed inventory by tracking stock quantities to maintain optimal supply levels and reduce waste.
Banquet Server
Interlachen Country Club
Winter Park, Florida
03.2020 - 01.2021
- Provided seamless service at club events and banquets
- Created a welcoming environment to elevate member satisfaction and engagement.
- Resolved concerns promptly to enhance customer experience and escalated issues to management for timely resolution.
- Ensured cleanliness and organization of dining areas and service stations to support efficient service.
- Followed health and safety guidelines during food handling and service.
- Completed opening and closing duties such as restocking supplies, wiping down surfaces.
Food and Beverage Intern
The Club at Ibis
West Palm Beach, Florida
05.2019 - 12.2019
- Cross-trained in multiple food and beverage outlets as hostess and server, enhancing versatility across sports pub, poolside dining, and banquet service.
- Demonstrated comprehensive knowledge of menu items, including descriptions, pricing, preparation methods, and ingredients to assist customers effectively.
- Communicated effectively with team members to enhance customer service experience.
- Ensured cleanliness and organization of dining areas and service stations, contributing to a positive dining environment.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL05-2022
Skills
- Food safety
- Beverage service
- Menu knowledge
- Table setting
- POS operation
- Customer relationship management
- Problem solving
- Time management
- Wine pairing
- Serving techniques
- Allergy awareness
Timeline
Breakfast Server
Sheraton Orlando North
11.2023 - 01.2025
Bartender
Brix and Mortar Urban Winery
10.2023 - 01.2025
Bartender
Interlachen Country Club
01.2021 - 09.2021
Banquet Server
Interlachen Country Club
03.2020 - 01.2021
Food and Beverage Intern
The Club at Ibis
05.2019 - 12.2019
Bachelor of Science - Hospitality Management
University of Central Florida